Timeline
Work History
Overview
Education
Skills
Summary
Work Preference
Languages
Hi, I’m

Mushaf Hussnain Khan

Operation Manager @ TECHOSUPPORT GLOBAL LLC
Multan,PB
Mushaf  Hussnain Khan

Timeline

Operational Manager

Techosupport GLobal LLC
04.2023 - Current

Government College University Lahore

Bachelor of Science from Computer Science
06.2022 - Current

Information Technology Recruiter

Techosupport GLobal LLC
08.2021 - 03.2023

Work History

Techosupport GLobal LLC

Operational Manager
04.2023 - Current

Job overview

  • Developed and implemented process improvements to reduce operational delays.
  • Coordinated cross-functional teams to address workflow challenges effectively.
  • Ensured compliance with industry regulations by developing comprehensive policies and procedures manuals for each department.
  • Utilized CRM software to track customer interactions and enhance service quality.
  • Managed product returns and exchanges while ensuring compliance with policies.
  • Provided timely updates to customers regarding order status and delivery schedules.
  • Collaborated with cross-functional teams to address complex customer issues.
  • Maintained knowledge of product features and promotions to assist customers effectively.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Created and updated FAQ documents to improve self-service support options for customers.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.

Techosupport GLobal LLC

Information Technology Recruiter
08.2021 - 03.2023

Job overview

  • Coordinated interview schedules between candidates and hiring managers.
  • Developed candidate outreach strategies to build talent pipelines for IT positions.
  • Maintained accurate records of candidate interactions in applicant tracking system (ATS).
  • Supported onboarding processes by preparing necessary documentation for new hires.
  • Engaged with hiring teams to understand specific role requirements and qualifications.
  • Researched industry trends to enhance recruitment strategies for technology roles.
  • Ensured a positive candidate experience by providing timely feedback on interviews and applications, fostering strong relationships throughout the recruitment lifecycle.
  • Educated hiring managers on industry trends and best practices in IT recruiting, creating a well-informed decision-making environment for all parties involved.
  • Increased client satisfaction with IT placements by consistently matching top-notch candidates to their specific needs.
  • Collaborated with internal teams on employer branding initiatives, enhancing company reputation within the IT community as an attractive employer of choice.
  • Presented detailed job offers to selected candidates, negotiating salary expectations and start dates effectively to secure successful placements.
  • Managed sensitive data and maintained confidentiality throughout all stages of the recruitment process, upholding professional integrity at all times.
  • Developed comprehensive understanding of clients'' technical requirements through in-depth discussions with hiring managers, enabling more accurate candidate matches.
  • Leveraged social media platforms strategically for effective networking opportunities within the technology sector, expanding reach in attracting top talent.
  • Partnered with educational institutions to establish pipelines for upcoming IT graduates, securing early access to emerging talent in the field.
  • Improved interview-to-hire ratio by conducting thorough pre-screening interviews, ensuring only high-quality candidates were presented to hiring teams.
  • Utilized advanced search techniques on LinkedIn and other online platforms to identify potential candidates for niche IT roles, diversifying the available talent pool.
  • Optimized referral programs to source highly qualified candidates from existing networks, resulting in higher-quality applicants and reduced costperhire.
  • Facilitated successful onboarding processes for new IT hires, ensuring seamless integration into the company and increased retention rates.
  • Organized and attended industry networking events, promoting the company brand while establishing valuable connections within the IT sector.
  • Enhanced candidate pool by implementing targeted sourcing strategies and utilizing various recruitment channels.
  • Used Boolean searches to develop applicant portfolios for expected openings.
  • Wrote and posted technical job descriptions
  • Built relationships with colleges and universities to stay informed on new technical talent.
  • Assisted with writing job postings and job descriptions for boards.
  • Onboarded new hires and set up training.

Overview

4
years of professional experience
3
years of post-secondary education

Education

Government College University Lahore
Layyah Campus

Bachelor of Science from Computer Science
06.2022 - Current

Skills

Customer service

Operations management

Decision-making

Team leadership

Data management

Inventory management

Financial management

Performance evaluations

Data analysis

Delegation

Assignment delegation

Cost control

Operations oversight

Cost reduction

Goal setting

Schedule management

Customer retention

Process improvements

Revenue generation

Inventory control

P&L management

Change management

KPI tracking

Program administration

Problem-solving

Employee relations and conflict resolution

Planning and implementation

Project planning and development

Maintaining compliance

Management

Organizational management

Summary

Knowledgeable Operational Manger with proven track record in optimizing operational efficiencies and driving team performance. Managed diverse teams and streamlined processes to enhance productivity. Demonstrated strategic planning and problem-solving abilities to consistently meet organizational goals. Experienced with leading operational processes to improve efficiency and productivity. Utilizes strategic planning and effective team management to meet organizational goals. Track record of implementing innovative solutions and fostering collaborative work environment. Operational management professional with strong focus on team collaboration and achieving results. Adept at process optimization, strategic planning, and resource management. Known for reliability and adaptability in dynamic environments. Skilled in leadership, performance analysis, and workflow improvement. Operational management professional prepared to streamline processes and enhance team productivity. Expertise in optimizing workflows and managing cross-functional teams to meet organizational objectives. Recognized for fostering collaborative environment and adapting to evolving business needs, ensuring smooth operations and high performance. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail, and vigilant in achieving safety and environmental impact reduction objectives. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Work Preference

Work Type

Full Time

Location Preference

Remote

Important To Me

Company CultureCareer advancement

Languages

English
Upper intermediate (B2)
Urdu
Bilingual or Proficient (C2)
Mushaf Hussnain KhanOperation Manager @ TECHOSUPPORT GLOBAL LLC