MUSARAT ALI
Melbourne
Summary
Dynamic Operations Manager at Nestkon Services with a proven track record in enhancing efficiency and reducing waste. Skilled in customer communication and administrative support, I excel in building relationships and optimising workflows. Recognized for implementing process improvements that significantly boosted productivity while maintaining high customer satisfaction.
Overview
13
13
years of professional experience
Work History
Operations Manager
Nestkon Services
Melbourne
09.2021 - 09.2025
- Managed daily operations to ensure efficient workflow and service delivery.
- Implemented process improvements to enhance operational efficiency and reduce waste.
- Coordinated scheduling to align resources with project requirements and deadlines.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Delegated work to staff, setting priorities and goals.
Superannuation Administrator
Superannuation Administrator
Melbourne
04.2019 - 07.2021
- Offered friendly and efficient service to customers, and handled challenging situations with ease.
- Maintained energy and enthusiasm in a fast-paced environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Evaluated compliance of potential updates with established company frameworks and strategic plans.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful at working within tight deadlines and a fast-paced atmosphere.
- Coordinated communication between members and financial institutions.
- Administered member accounts and processed contributions efficiently.
Administrative Manager
Administrative Manager
Melbourne
10.2017 - 03.2019
- Established workflow processes monitored daily productivity and implemented modifications to improve the overall performance of personnel.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Maintained positive customer relations by addressing problems head-on, and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules, and monitored performance.
- Maintained store equipment, printers, and fax machines.
- Oversaw complex office support, managing records database, and organizing contracts.
- Assisted in the recruitment process by reviewing resumes and conducting interviews.
- Reviewed contracts prior to signing them in order to protect the interests of the organization.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Established work procedures or schedules to organize daily work of administrative staff.
Security Officer
Crown Melbourne
Melbourne
03.2013 - 09.2018
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Checked the identification of persons entering and exiting the facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, the presence of unauthorized persons, and unusual incidents.
- Gathered information, identified and implemented a resolution, planned follow-up, and logged and filed an incident report to successfully manage complaints.
- Reported suspicious activities and persons to law enforcement.
- Reported irregularities, such as fire and safety hazards, to maintenance.
Retail Store Manager
NSports
Melbourne
05.2016 - 02.2017
- Trained team members in successful strategies to meet operational and sales targets.
- Managed store organization, maintenance, and purchasing functions.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Resolved customer service issues promptly.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Answered questions about store policies and addressed customer concerns.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Performed nightly store and team performance audits.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Education
MBA - Master in Business Management
Victoria University Melbourne
Melbourne06-2016
Certificate II - Security Operations : Security and Protective Services
Complex Training Academy
Melbourne, VIC07.2013
Certificate IV in Business - Business : Business Administration and Management
Western Institute of Technology
St Kilda, VIC03.2012
Skills
- Office Support
- Privacy and Confidentiality
- Customer Communication
- Administrative Support
- Client Query Management
- Customer Relationships
- Customer Satisfaction
- Client Support
- Email correspondence
- Maintenance requirements
- Checking Credentials
- Administration and Reporting
- Multitasking and organization
- Managing operations and efficiency
- Problem Solving & Decision Support
- Customer Inquiries
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints, and customer satisfaction.
- Customer Relations - Earned the highest marks for customer satisfaction, company-wide.
- Awarded 'Employee of the Month' for delivering outstanding administrative support while working in Crown.
Hobbies and Interests
- Photography
- Playing Sports
- Travelling
Languages
English
Proficient (C2)
C2
Urdu
Native
Native
Pashto
Proficient (C2)
C2
Affiliations
Volunteer at the Red Cross Blood in Melbourne.
Timeline
Operations Manager
Nestkon Services
09.2021 - 09.2025
Superannuation Administrator
Superannuation Administrator
04.2019 - 07.2021
Administrative Manager
Administrative Manager
10.2017 - 03.2019
Retail Store Manager
NSports
05.2016 - 02.2017
Security Officer
Crown Melbourne
03.2013 - 09.2018
MBA - Master in Business Management
Victoria University Melbourne
Certificate II - Security Operations : Security and Protective Services
Complex Training Academy
Certificate IV in Business - Business : Business Administration and Management
Western Institute of Technology