MURTAZA MALIK
Product Manager
Karachi
Summary
A product manager with over four years of experience in driving product strategy and leading cross-functional teams to deliver impactful results. Strong foundation in B2B and P2P sales has honed expertise in relationship-building, negotiation, and deal-closing, facilitating successful product launches that align with customer and business needs. Passionate about integrating customer feedback into product development to enhance user experience and foster continuous improvement. Committed to leveraging a unique blend of sales acumen and product management skills to innovate and exceed stakeholder expectations.
Overview
10
10
years of professional experience
Work History
Product Manager
Standard Chartered Bank
07.2024 - Current
- Flourished in high-energy, proficient team to innovate and prioritize product features and create product roadmap.
- Engaged actively with team members to provide updates on project milestones and deadlines.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Prioritized roadmap in order to achieve product goals and metrics.
- Launched successful products by conducting thorough market research and identifying customer needs.
Product Manager
Dubai Islamic Bank Pakistan
01.2021 - Current
- Engaging in core product strategy & development processes.
- Managing cross functional teams.
- Product trainings to core and cross functional teams.
- Creating & Establishing promotional alliances with all major OEMs operating in the country.
- Key Responsibilities
Assistant Product Manager
Dubai Islamic Bank
06.2021 - 06.2023
- Assisting Business Head in formulating strategic product and marketing strategies based on market opportunities.
- Developing & assessing feasibility for new product features and variants.
- Keeping track of Tracker/Takaful inventory with partners.
- Ensuring that the relationship with our partners runs smoothly for mutual benefit.
- Key Responsibilities
Sales Executive (Digital Education)
Paramount Books
01.2020 - 04.2021
- Executed local, regional and national marketing and branding initiatives to drive sales within existing and prospective clients.
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
- Daily meetings with existing clients and potential ones.
- Key Responsibilities
UGC Intern
Daraz
09.2019 - 11.2019
- Managed quality assurance program, including on-site evaluations and customer surveys.
- Handled and moderated onsite content.
- Key Responsibilities
Customer Service Specialist (Fubo Tv)
IBEX
05.2018 - 04.2019
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Maintained consistent communication with the leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.
- Provided excellent customer service by efficiently resolving issues and retaining customers.
- Key Responsibilities
Customer Sales Executive (AT&T)
IBEX
03.2016 - 03.2017
- Conducted outbound calls to reach potential clients and market products and services.
- Upselling mobility products to potential customers.
- Developed favorable customer service relationships and built new, robust customer basis.
- Key Responsibilities
Education
Bachelor's degree - Mass Communication/Media Studies
Institute of Business Management
12.2019
Higher Secondary School Certificate - undefined
Bahria College Karsaz
01.2011
Secondary School Certificate - undefined
Cadet College Petaro
01.2009
Skills
Product development
Product vision and strategy
Teamwork and collaboration
Critical thinking
Interpersonal communication
Business development
Awards
CEO Excellence Award, This was in recognition of my hardwork.
Timeline
Product Manager
Standard Chartered Bank
07.2024 - Current
Assistant Product Manager
Dubai Islamic Bank
06.2021 - 06.2023
Product Manager
Dubai Islamic Bank Pakistan
01.2021 - Current
Sales Executive (Digital Education)
Paramount Books
01.2020 - 04.2021
UGC Intern
Daraz
09.2019 - 11.2019
Customer Service Specialist (Fubo Tv)
IBEX
05.2018 - 04.2019
Customer Sales Executive (AT&T)
IBEX
03.2016 - 03.2017
Higher Secondary School Certificate - undefined
Bahria College Karsaz
Secondary School Certificate - undefined
Cadet College Petaro
Bachelor's degree - Mass Communication/Media Studies
Institute of Business Management
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