Reading
Murtaza Iqbal
Lahore
Summary
Skilled in customer relations and complaint resolution, excelling at building strong relationships and enhancing customer retention by exceeding service standards and effectively managing escalations. Strong communication skills and a problem-solving mindset consistently improve customer satisfaction by translating customer needs into effective solutions. Adept at handling customer issues, delivering exceptional service and support.
Overview
5
5
years of professional experience
Work History
Customer Retention Specialist
XpertDigi
6 2023 - Current
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Conducted regular account reviews to identify opportunities for improving customer satisfaction
- Maintained follow ups with the clients through calls, texts and emails
Customer Service Specialist
Systems Limited
10.2020 - 04.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Answered constant flow of customer calls with minimal wait times.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
Outbound Sales Associate
Rivtekk
09.2019 - 10.2020
- Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.
- Boosted customer satisfaction by addressing concerns and providing solutions in a timely manner.
- Maintained accurate records of client interactions, ensuring consistency in follow-ups and long-term relationship building.
Education
Associate’s Degree: Business Administration -
University of The People
Pasadena, CA 04.2001 -
Intermediate: Computer Science -
Punjab College
Lahore 04.2001 -
Matric: Computer Science -
American Lycetuff
Lahore 04.2001 -
Skills
Relationship building
Good Communication Skills
Complaint Resolution
Customer Relations
Interests
Music
Movies
Gaming
Photography
Cinematography
Timeline
Customer Service Specialist
Systems Limited
10.2020 - 04.2023
Outbound Sales Associate
Rivtekk
09.2019 - 10.2020
Associate’s Degree: Business Administration -
University of The People
04.2001 -
Intermediate: Computer Science -
Punjab College
04.2001 -
Matric: Computer Science -
American Lycetuff
04.2001 -
Customer Retention Specialist
XpertDigi
6 2023 - Current
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