Murad Ali Shahid
Customer Support Specialist
Lahore, Punjab
Summary
I am seeking a chance to collaborate with an organization that can leverage my expertise and skills for the mutual benefit of both myself and the employer.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
Wee Out Source
05.2024 - Current
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Customer Support Executive
Falcon Tech Solutions
01.2024 - 04.2024
- Facilitated communication between drivers and management, ensuring a seamless flow of information and enabling quick decision-making processes.
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Streamlined dispatch operations by implementing efficient routing and scheduling systems.
- Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
- Assisted in the development of dispatcher training materials, leading to improved job performance throughout the team.
- Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
Customer Sales and Service Expert
Falcon Tech Solutions
08.2022 - 12.2023
- Processed orders, service requests and applied information to customers.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Implemented upselling techniques to maximize revenue opportunities while delivering value-added solutions to clients.
- Collaborated with team members to achieve monthly sales targets and improve overall performance metrics.
- Skilled at working independently and collaboratively in a team environment.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
Customer Sales Representative
Prime Tech Solutions Private
05.2022 - 07.2022
- Assisted call-in customers with questions and orders.
- Described product highlights and benefits to help guide purchasing decisions.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
- Emphasized product specifications to meet customer needs.
Data Entry Operator
Style Textile Private
10.2021 - 03.2022
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records, and chronologies of entry activities.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified data files prior to entry to maintain high data accuracy.
Education
Bachelor of Science - Computer Science
Institute For Arts And Culture
Raiwind Rd, Punjab, Pakistan 04.2001 -
Intermediate - Fsc Pre-Medical
Jinnah College
Haroonabad, Punjab 04.2001 -
Matriculation - Matric Pre-Medical
Jinnah Collage
Haroonabad, Punjab 04.2001 -
Skills
Customer service excellence
Time management
Installation and troubleshooting of Windows, MS Office and other general software
Basic Knowledge of Microsoft Word, Excel and Power Point
Worked on different custom software with specific company data
Fluent in English, Urdu, and Punjabi
References
Available upon request.
Timeline
Customer Support Specialist
Wee Out Source
05.2024 - Current
Customer Support Executive
Falcon Tech Solutions
01.2024 - 04.2024
Customer Sales and Service Expert
Falcon Tech Solutions
08.2022 - 12.2023
Customer Sales Representative
Prime Tech Solutions Private
05.2022 - 07.2022
Data Entry Operator
Style Textile Private
10.2021 - 03.2022
Bachelor of Science - Computer Science
Institute For Arts And Culture
04.2001 -
Intermediate - Fsc Pre-Medical
Jinnah College
04.2001 -
Matriculation - Matric Pre-Medical
Jinnah Collage
04.2001 -
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