Muntazir Mehdi Syed
Islamabad / Pakistan
Summary
Flexible and dedicated team player with a strong work ethic, poised to make valuable contributions to team success.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Service Manager
BMW & BMW MOTORRAD
Islamabad , Pakistan
02.2020 - Current
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Elevated customer satisfaction through the implementation of innovative strategies that focused on enriching product features and refining operational processes.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Performed root cause analysis on recurring problems encountered by customers.
- Recruited and trained new employees to meet job requirements.
Deputy Manager
Hino Twin City
Islamabad , Pakistan
05.2015 - 01.2020
- Provided necessary technical assistance and advice to subordinates when needed.
- Monitored daily operations and ensured compliance with company policies and regulations.
- Created processes for handling customer complaints effectively.
- Prepared monthly progress reports detailing achievements against set targets.
Workshop Supervisor
Ministry Of Public Works, Land and Housing
Hargeisa, Somaliland
07.2014 - 04.2015
- Assisted with troubleshooting technical problems encountered during production processes.
- Recommended changes in working methods or procedures to improve efficiency.
- Conducted regular training sessions on safety practices and quality assurance standards.
- Provided guidance and support to staff in the use of tools, equipment, and materials.
Senior Service Advisor
Hyundai Motors
Islamabad, Pakistan
06.2009 - 03.2014
- Provided customer service and advice to clients regarding vehicle maintenance and repair.
- Diagnosed mechanical problems by listening to customer descriptions, observing symptoms, and running diagnostic tests.
- Reviewed customer feedback surveys regularly in order to identify areas of improvement within the service department.
- Identified opportunities for upselling services and recommended them to customers accordingly.
Service Advisor
Suzuki Islamabad Motors
Islamabad , Pakistan
06.2007 - 02.2009
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Ensured that all customer inquiries were handled promptly and accurately.
Education
High School Diploma -
FBISE
Islamabad03-2011
Matriculation - Science Education
Islamabad Model College For Boys
I-10/1,Islamabad03-2004
Diploma in Information Technology -
KIYAR
Islamabad02-2003
Skills
- Customer Service Management
- Service Quality Management
- Employee Training and Development
- Quality Control
- Mechanical Diagnostics
- Team Leadership
- Service and Parts Teams Management
- Client Retention Strategies
- Technical Support
- Business Development
- Service Order Flow
Accomplishments
- All Pakistan 3S Skill Contest Winner by Hino Pak Motors
Languages
Urdu
First Language
English
Upper Intermediate (B2)
B2
Persian
Elementary (A2)
A2
Punjabi
Upper Intermediate (B2)
B2
Certification
- ICT Certified Service Advisor By BMW
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
References available upon request.
Timeline
Service Manager
BMW & BMW MOTORRAD
02.2020 - Current
Deputy Manager
Hino Twin City
05.2015 - 01.2020
Workshop Supervisor
Ministry Of Public Works, Land and Housing
07.2014 - 04.2015
Senior Service Advisor
Hyundai Motors
06.2009 - 03.2014
Service Advisor
Suzuki Islamabad Motors
06.2007 - 02.2009
High School Diploma -
FBISE
Matriculation - Science Education
Islamabad Model College For Boys
Diploma in Information Technology -
KIYAR
- ICT Certified Service Advisor By BMW
Love For Motorcycles
In short, my love for motorcycles is about more than just riding. It’s about embracing the spirit of adventure, the thrill of the open road, and the deep connection I feel every time I’m on two wheels. It’s a passion that drives me, shapes my identity, and fuels my desire to explore the world around me.
References
References available upon request.
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