Munni Ahmed
Birmingham
Summary
As a dedicated Financial Support Specialist with a background in education and a degree in Business Management, I bring a unique blend of academic knowledge and practical experience to my professional endeavors. I am an open-minded individual with a flexible approach to work, enabling me to adapt to change seamlessly. My ability to work well both in teams and independently highlights my self-reliant nature and strong initiative.
Overview
24
24
years of professional experience
Work History
Teaching Assistant
Flourish Education and Reed
01.2023
- Teaching assistants (TAs) in primary education play a crucial role in supporting both teachers and students
- Their duties are diverse and can vary depending on the specific needs of the school and classroom
- Here are some common responsibilities of teaching assistants in primary education: Supporting Classroom Activities, Assisting with Lesson Plans, Supervising Activities, Setting Up the Classroom, Providing Individual Support, One-on-One Assistance, Small Group Instruction, Personal Care, Administrative Tasks, Record Keeping, Grading and Feedback, Communicating with Parents, Classroom Management, Behaviour Management, Conflict Resolution, Supporting Special Educational Needs (SEN), Individual Education Plans (IEPs), Adapted Learning Materials, Extracurricular Activities, Supervising Breaks and Lunchtimes, Organizing Events, Professional Development, Ongoing Training, Collaboration with Colleagues
Financial Support Specialist
HSBC PLC
4 2024 - Current
- A Telephony Financial Support Specialist plays a crucial role in providing customer service and technical support related to financial services over the phone
- Their duties typically include: Customer Service, Resolving Issues, Providing Information, Technical Support, Troubleshooting, Guiding, Technical Escalation, Financial Transactions, Processing Requests, Verification, Record Keeping, Compliance and Security, Adhering to Regulations, Protecting Data, Security Protocols, Customer Education, Product Education, Digital Literacy, Financial Advice, Communication Skills, Effective Communication, Active Listening, Professionalism, Continuous Improvement, Training and Development, Feedback, Performance Metrics
Higher-Level Teaching Assistant
King George V primary school
07.2016 - 08.2017
- Continuation of work from agency protocol educations
- Working with years 4,5 and 6 children as a higher-level teaching assistant.
Personal Banking Manager
Santander Ltd
02.2011 - 09.2014
- Working as a personal banking manager has given me a great opportunity to expand my knowledge in the finance sector
- Being a part of a customer service focused business has strengthened my skills in this sector
- Managing time and organizational skills effectively to exceed in my job role
- I have the confidence solely managing reports and accounts for any business after being a part of this business.
Teaching Assistant
Protocol Education
11.2009 - 02.2011
- Working with children of ethnic minorities mostly as school is predominantly from an Asian back ground, I feel this has given me a wide range of experiences which will help me tackle any kind of school setting
- I support the teacher in day to day lessons and maintain a calm and collective atmosphere with the children
- I also prioritise work daily according to the needs of the teacher and the school
- Working with year 4 children and supervising them at all times under guided safety rules and regulations
- My main duties also include spending time with the children in the class who are currently not achieving the required standards of work
- I work with this group to encourage, guide and help them through daily lessons e.g., literacy, numeracy etc
- Also guided reading on a daily basis is done to improve speech and use of their phonics as they have difficulties pronouncing words
- Challenges are set by me too push the children to get the best ability out of them, and reward is given to boost their confidence.
Customer Advisor
Natwest
07.2008 - 10.2008
- Working as a customer Advisor as a part of a large organisation as NatWest has built upon my existing knowledge and experience
- My customer service skills have reached to a very high standard from my previous jobs and present
- A target based job has given me motivation and charisma to work even harder
- I thrive on a challenge as this allows me to use my initiative; this is evident in my ability to Implement and act on ideas and develop new markets
- I am motivated by recognition of my contribution this gives me a great sense of achievement
- I am committed to achieving outstanding results every time
Senior Sales Professional
Halifax plc
01.2005 - 02.2008
- Excellent negotiating, closing and communication skills among all types of people
- I possess skills in market research, communications, team leadership, personnel supervision, and professional development
- I am a senior sales professional with a reputation of success in realising positive growth in depressed and competitive markets and diverse industry lines
- I am high- energy producer who has a proven record of success
- Exceeding quota on a personal level and for motivating a team to perform at their highest potential
- Professional experience in customer service skills
- Coaching skills to the highest standards required too.
Walsall City Council
05.2002 - 10.2003
- Development of strong analytical, quantitative and problem-solving skills
- Excellent planning and permission knowledge
- Sound Knowledge of Windows 95, 96, Excel, PowerPoint, outlook, Microsoft applications and internet
- Also many other applications used through my academic and working career
- My ability to relate and empathise with people at any level, allows me to identify ones aspirations or needs
- I Find that these skills highly effective in handling objections, building rapport or in presenting solutions.
Customer Advisor
Direct Line
08.2001 - 01.2002
- Exceptional organisational skills, able to priorities workload and multi-task to meet deadlines proven performer with effective combination of sales ability and customer service expertise
- Recognized for exceptional ability to create trust and build lasting relationships
- Also maintained a wide range of filling systems, it was done to a high level of standard for the team to use.
B.E.S LTD
01.2001 - 07.2001
- Passion for administration with commitment and drive to succeed
- High-performance, focused communicator
- I demonstrate exceptional creativity, leadership and visionary focus.
Education
Degree in Business Management -
University of Bedfordshire
Skills
Adaptability: Quick to accommodate changes and adopt new ideas and concepts
Teamwork: Experienced in working within diverse team environments, effectively collaborating with people of various ages and backgrounds
Communication: Excellent communication and customer care skills, with a strong ability to engage and assist clients
Telephone Etiquette: Possess an excellent telephone manner, crucial for pursuing payments and providing support
Learning and Development: Keen on learning new skills and methods, with a commitment to continuous improvement and excellence in work
Organised and can work under pressure in a busy environment
Calm in crisis situations
IT literate with good time management
Customer service skills at the highest level be it face to face or over phone
A willing to learn individual with aspirations to progress and do well
An asset to my skills is that I am fluent in Hindi, Punjabi and Bengali
Achievementsandawards
While specific awards and recognitions are not listed, my career highlights include consistent positive feedback from both clients and colleagues, reflecting my dedication and effectiveness in my role.
Professionalbackground
My career in financial support has been enriched by my experience in the education sector. This diverse background has equipped me with a robust set of skills that are crucial in navigating the complexities of financial support roles. I am adept at managing responsibilities and assignments, no matter how challenging, and I am always willing to take on new tasks to ensure the success of the team and organization.
Personalvaluesandbeliefs
I pride myself on being polite and keen, with a genuine passion for helping others. My work ethic is underpinned by determination and persistence, and I value constructive criticism to improve and excel. I am committed to working to the highest standards and continually developing my skills. With my blend of academic and professional experience, I am confident in my ability to be a valuable asset to prospective organizations. My dedication to producing excellent work, coupled with my adaptability and strong communication skills, positions me well to contribute effectively to any financial support role. I am eager to undertake further training and development to enhance my skills and continue working to the highest standards.
References
This will be available on request.
Extracurricular Activities
Flourish education and Reed, 2023, Teaching Assistant, Supporting Classroom Activities, Providing Individual Support, Administrative Tasks, Classroom Management, Supporting Special Educational Needs (SEN), Extracurricular Activities, Professional Development
Timeline
Teaching Assistant
Flourish Education and Reed
01.2023
Higher-Level Teaching Assistant
King George V primary school
07.2016 - 08.2017
Personal Banking Manager
Santander Ltd
02.2011 - 09.2014
Teaching Assistant
Protocol Education
11.2009 - 02.2011
Customer Advisor
Natwest
07.2008 - 10.2008
Senior Sales Professional
Halifax plc
01.2005 - 02.2008
Walsall City Council
05.2002 - 10.2003
Customer Advisor
Direct Line
08.2001 - 01.2002
B.E.S LTD
01.2001 - 07.2001
Financial Support Specialist
HSBC PLC
4 2024 - Current
Degree in Business Management -
University of Bedfordshire
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