Muneeb Hassan
Oracle Retail Xstore POS |EBS Functional Expert
Lahore,PB
Summary
- Experienced IT professional with 8+ years of expertise in business applications, specifically Oracle Retail Xstore POS and Oracle EBS.
- Specializing in large-scale project implementations and comprehensive change management, ensuring solutions align with technical and financial objectives due to a strong foundation in accounting and finance. Excels at delivering effective, client-centered support throughout design, testing, and deployment and Go-live phases.
- Reputation for providing high-caliber consulting services at client sites through coordinating projects, leading teams, and implementing ERP solutions for diverse, high-profile clients.
- Adept at analyzing complex customer issues, aligning business requirements with applications, and delivering strategic solutions that enhance business processes and outcomes.
- Proven record of training over 800+ employees in new systems and processes, fostering smooth transitions and operational success. Currently, leading a support team to run the 500+ Retail stores to ensure smooth operations.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Manager ERP & Business Applications
Bata Pakistan Limited
Lahore, PB
4 2024 - Current
- Manage the Implementations of Standard applications
- Manage the support team to deliver tasks within the timelines
- Manage and resolve issues logged by users on Oracle application and contribute to proactive support activities according to product support strategy and model
- Provide Administration and Oracle functional solutions and facilitate effective team interaction
- Identify gaps and recommend system modifications and process changes to optimally satisfy store operations requirements using the Oracle Retail stores solutions
- Maintain product expertise and related data integration technologies
- Work with development on product improvement programs as required
- Respond and resolve customer issues within key performance Indicator targets.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
Business Application Lead
Bata Pakistan Limited
04.2022 - 03.2024
Oracle Application Analyst (Application Manager)
Bata Pakistan Limited
12.2019 - 03.2022
Deputy Manager ERP
Master Group of Industries
Lahore, Punjab
07.2019 - 11.2019
- Managed and implemented Oracle E-Business Suite (EBS) R12 application support, ensuring seamless functionality and alignment with organizational goals.
- Led cross-functional teams to resolve technical issues, enhancing system reliability and user satisfaction.
- Conducted comprehensive requirement analysis to tailor Oracle EBS functionalities to meet evolving business needs.
- Performed system troubleshooting, identified root causes, and delivered solutions to maintain optimal system performance.
- Supported end-users by providing training, documentation, and ongoing assistance, elevating system adoption and user proficiency.
- Developed and enforced ERP-related policies and best practices, ensuring compliance with corporate standards and security protocols.
- Collaborated with stakeholders to drive continuous improvement in ERP processes and functionalities.
Assistant Manager Oracle Application
Master Group of Industries
07.2018 - 06.2019
Oracle Apps Functional Executive
Master Group of Industries
07.2017 - 06.2018
ERP Functional Officer
Master Group of Industries
03.2016 - 06.2017
Oracle Apps Functional Resource
Oranet Training & Solutions
09.2015 - 02.2016
Education
Master of Commerce -
National College of Business Administration & Economics (NCBA)
Faisalabad, PB 07.2017 - 08.2019
Graduate - Accounting & Finance - Accounting And Finance
Government College University of Faisalabad
Faisalabad, PB 07.2013 - 08.2015
Skills
System Administration
Performance Management
Strategic Planning
Operations Management
Team Leadership
Communication Skills
Team Management
Bill to order Cycle
Procure to Pay Process
Order to Cash
Oracle EBS Applications R12
Omnichannel
Xadmin and ORCE
Oracle Retail Xstore POS
Accomplishments
Oracle Retail Xstore POS 18.0.1 Implementation in Bata Pakistan Limited (Implementation Partner Accenture Singapore)
Project Responsibilities:
Managed Complete Implementation (Client Side) of Oracle Xstore POS Across Bata Pakistan Retail Stores.
Ensure End to End Process Mapping at Retail Stores
Planning and Managing Xstore Integration with Third-party Applications (Omnichannel, ISS, Shopify, CRM, Footfall, Fiscal).
Managing Rollout across all stores including store staff training.
New Build Testing and Deployment across All Pakistan Stores.
Ensure Successful data exchange across all the integrated Applications.
Ensure the smooth running of Oracle Xstore. (Bug Fixing, SR, Patch Management, Change Requests).
Managing Master Data, and Promotions through Xadmin, ORCE and CRM.
Vendor Assessment for Rollout at stores.
Managing Oracle Retail Xstore L1 Support of All Bata Pakistan Stores
Oracle EBS (R12.2.6) Financial Modules Implementation in Master Wind Energy Limited
⎯Complete configuration of Oracle Financials Modules (GL, AP, AR, FA, CM)
Oracle EBS (R12.1.3) Financials and Supply Chain Modules implementation in Foam & Co Pvt Limited
⎯Complete configuration of (GL, AP, AR, CM, INV, PO, OM)
Oracle EBS (R12.1.3) Financials Implementation in Master M9 Pvt Limited
⎯Complete configuration of Oracle Financials Modules (GL, AP, CM, PO, INV)
Oracle EBS Financials and Supply Chain Implementation in Master Synthetic Pvt Limited
⎯Complete configuration of Oracle Financials & Supply chain Modules (GL, AP, AR, CM, PO, INV, OM)
Oracle EBS (R12.1.3) Oracle Discrete Manufacturing Modules Implementation in FoamCo Pvt Ltd
⎯Complete configuration of Oracle ODM Modules (BOM, WIP)
Training
- Oracle E-Business Suite12 Financial Management Certified Implementation Specialist: Oracle Receivables (Testing ID OC1614786)
- Attended training For Oracle Financials R12 (GL, AP, AR, FA, CM)
- Attended training on Oracle Supply Chain Management (OM, INV, PO)
Certification
Oracle E-Business Suite12 Financial Management Certified Implementation Specialist: Oracle Receivables (Testing ID OC1614786)
Languages
Urdu, Punjabi
Native language
English
Upper intermediate
B2
Timeline
Business Application Lead
Bata Pakistan Limited
04.2022 - 03.2024
Oracle Application Analyst (Application Manager)
Bata Pakistan Limited
12.2019 - 03.2022
Deputy Manager ERP
Master Group of Industries
07.2019 - 11.2019
Assistant Manager Oracle Application
Master Group of Industries
07.2018 - 06.2019
Master of Commerce -
National College of Business Administration & Economics (NCBA)
07.2017 - 08.2019
Oracle E-Business Suite12 Financial Management Certified Implementation Specialist: Oracle Receivables (Testing ID OC1614786)
07-2017
Oracle Apps Functional Executive
Master Group of Industries
07.2017 - 06.2018
ERP Functional Officer
Master Group of Industries
03.2016 - 06.2017
Oracle Apps Functional Resource
Oranet Training & Solutions
09.2015 - 02.2016
Graduate - Accounting & Finance - Accounting And Finance
Government College University of Faisalabad
07.2013 - 08.2015
Manager ERP & Business Applications
Bata Pakistan Limited
4 2024 - Current