Muneeb Abedi

As a Dashboard Analyst at Kidztopros, my primary responsibility is to ensure smooth scheduling and effective coordination of instructors for daily operations. My attention to detail and proactive approach helps maintain a seamless workflow and exceptional service delivery.

Responsibilities:

Key Responsibilities:

• Audit Sales Calls: Listen to recorded sales calls to assess adherence to established protocols, guidelines, and best practices.
• Compliance Assessment: Evaluate the sales representative's performance against predefined criteria, including script adherence, customer interaction, objection handling, and regulatory compliance.
• Documentation: Maintain accurate and detailed records of audited calls, highlighting areas of non-compliance or improvement opportunities.
• Reporting: Prepare comprehensive reports summarizing audit findings and recommendations for improvement, ensuring timely submission to respective supervisors and managers.
• Feedback and Coaching: Provide feedback to sales representatives on their performance, highlighting areas of improvement and offering suggestions to enhance sales techniques and adherence to protocols.

• Offer routine instructions to team members on job responsibilities.
• Ensure performance of team members as per program standards.
• Review and approve time sheets and escalate outliers. Offer input of individual and group training needs.
• Train team members on programs and address their queries.
• Lead and support staff and coordinate team product trial.
• Ensure goal directed orientation plan for new team members.

• Resolving customer issues to their overall satisfaction.
• Maintaining an overall management style that follows company best practices.
• Providing leadership and direction to all employees.
• Ensuring product quality and availability.
• Preparing and presenting employee reviews.
• Working closely with the store manager to lead staff.
• Overseeing retail inventory.
• Assisting customers whenever necessary.
• Organizing employee schedule.
• Ensuring that health, safety, and security rules are followed.
• Taking disciplinary action when necessary.
• Ensuring a consistent standard of customer service.
• Motivating employees and ensuring a focus on the mission.
• Maintaining merchandise and a visual plan.

• Managing work flow
• Training new hires
• Creating and managing team schedules
• Reporting to HR and senior management
• Evaluating performance and providing feedback
• Identifying and applying career advancement opportunities
• Helping to resolve employee issues and disputes.

• Helping customers with complaints and queries, giving them relevant information about products and services, take orders, process & returns
• By helping customers understand the product and answering questions about their reservations.