Microsoft Office
M. Umer Rehman Qureshi
Engineer , Relationship Manager
Muzaffarabad,AJK
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced Graphics Designer with over 5 years of experience in designing. Excellent reputation for resolving problems and improving customer satisfaction..
Overview
6
6
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Relationship Officer
SUMMIT BANK LTD
Muzaffarabad, JK
06.2020 - Current
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Used coordination and planning skills to achieve results according to schedule.
- Exceeded goals through effective task prioritization and great work ethic.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Advised clients on mortgage, education and personal loans.
- Coordinated with General Manager in different operational issues and promotional activities.
- Met with customers to assess needs and propose customized solutions.
- Maintained daily financials and evaluated them with everyday vouchers.
- Reviewed and analyzed client support usage and formulated recommendations in collaboration with operations teams.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Educated customers about online application options and processed purchases.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Worked with clients to address and respond to client and partnership management issues.
- Utilized HPLUS and Intranet CRM applications for recording and tracking client interactions.
- Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals.
- Supported end-to-end credit management process, submitted complete loan documentation and supported credit originations for credit compliance.
- Utilized HPLUS and Intranet for recording and tracking client interactions.
- Managed portfolio of 2 highly valuable clients with PKR 300m in total assets.
Grpahics Designer
Fiverr
Muzaffarabad, JK
10.2015 - 01.2020
- Developed creative design for marketing packages, including print materials, brochures, banners and signs.
- Employed design fundamentals when selecting typography, composition, layout and color in design work.
- Worked with clients to gather and define requirements, establish scopes and managing project milestones.
- Coordinated, created and scheduled content, designs and periodic updates to company website.
- Completed key app design projects for clients.
- Demonstrated ability to take on various roles including graphics assistant and graphics specialist to provide range across projects.
- Created broad range of work using various design techniques.
- Applied knowledge of production to create high-quality images.
- Applied creative expertise to present marketing concepts.
- Designed creative digital displays used in on-line advertising for local businesses.
- Created designs and collaborated with technical team to complete projects.
Education
Bachelors - Electrical Engineering
MIRPUR UNIVERISTY OF SCIENCES & TECHNOLOGY (MUST)
MIRPUR 11.2013 - 03.2019
High School Diploma -
Cadet College Palandri
Palandri AJK 08.2011 - 08.2013
Secondary School Certificate - Science Education
Pyramids International School
Shaukat Line Near APS 07.2009 - 07.2011
Skills
Networking and relationship building
Client Relationship Development
Digital banking products and services
Client relationship building
Positive working relationships
New Business Generation
Service Support
Business relationship cultivation
Written and verbal communication
Solution development
Software
Adobe Illustrator
Timeline
Relationship Officer
SUMMIT BANK LTD
06.2020 - Current
Grpahics Designer
Fiverr
10.2015 - 01.2020
Bachelors - Electrical Engineering
MIRPUR UNIVERISTY OF SCIENCES & TECHNOLOGY (MUST)
11.2013 - 03.2019
High School Diploma -
Cadet College Palandri
08.2011 - 08.2013
Secondary School Certificate - Science Education
Pyramids International School
07.2009 - 07.2011