Exploring new technologies
Mujahid Ali
Senior Customer Support Specialist
Summary
Experienced Customer Service Specialist with a strong background in email/chat support, Shopify store management, and team training. Reliable, detail-oriented, and focused on delivering excellent customer experiences.
Overview
2026
2026
years of professional experience
1
1
Certification
2
2
Languages
Work History
Customer Support Specialist
Moizzo Technologies
10.2021 - 06.2025
- Provided timely assistance to customers via email and live chat channels, ensuring a high level of professionalism at all times.
- Maintain detailed records of customer interactions in CRM platforms (e.g., Zendesk, Freshdesk).
- Provided product/service information, resolved complaints, and ensured a smooth customer experience.
- Achieved KPIs, including response time, resolution time, and CSAT (Customer Satisfaction) score.
Customer Service Trainer
Moizzo Technologies
- Delivered onboarding and refresher training programs for customer service teams.
- Trained agents on communication skills, conflict resolution, and support best practices.
- Conducted role-plays, quizzes, and assessments to evaluate learning and engagement.
- Tracked training effectiveness using KPIs like CSAT, QA scores, and resolution time.
Virtual Assistant on Shopify
Moizzo Technologies
- Handled order processing, tracking, refunds, and cancellations via the Shopify dashboard.
- Responded to customer inquiries via email and live chat, resolving product and order-related issues.
- Coordinated with suppliers and fulfillment centers to ensure timely shipping.
- Provided administrative support: data entry, customer database updates, and light social media tasks.
Education
Bachelor of Science - Communication Studies
University of The Punjab
Lahore, Pakistan 04.2001 -
Intermediate - Arts
Private
Lahore, Pakistan 04.2001 -
Skills
CRM Tools
Additional Information
Country: Pakistan
Date of Birth: 29-09-2000
Marital Status: Married
Certification
Remote Work Cybersecurity, Nexora Digital
Interests
Gaming
Web series
Timeline
Remote Work Cybersecurity, Nexora Digital
05-2025
Customer Support Specialist
Moizzo Technologies
10.2021 - 06.2025
Bachelor of Science - Communication Studies
University of The Punjab
04.2001 -
Intermediate - Arts
Private
04.2001 -
Customer Service Trainer
Moizzo Technologies
Virtual Assistant on Shopify
Moizzo Technologies
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