Muizz Ali

• Coordinated and managed operations activities to ensure all processes ran smoothly.
• Developed, implemented, and enforced operational policies and procedures.
• Monitored performance metrics to identify areas of improvement in operational efficiency.
• Collaborated with senior management on strategic planning initiatives..
• Prepared staff work schedules and assigned team members to specific duties.
• Monitored progress by establishing plans, budgets and measuring results.

I’m HIPPA certified. This is the part of my certification which taught me the value and importance of privacy you need to maintain dealing with the information of the patient. A minor mistake means others life. While dealing with the patient you need to be critically focused and attentive until the patient is done with all his procedures. Evaluated customer applications and determined eligibility for coverage based on established criteria. Prismatic deals with Medicare’s senior citizen patient, offering them health care facility virtually sitting at home. I started with appoint settings but now I’m supervising my team with direct co-ordination with internal health care assistants and board of doctors.

MD TECH was running a patient scheduling campaign for an in-house doctor running his facility in Florida. My job when I joined MD TECH was just to schedule or reschedule the appoints for the doctor. But gradually my JDs increased from patient scheduling till the end of billing. Collaborated with physicians and other healthcare staff to ensure patients were scheduled for the appropriate services. Ensured that all HIPAA regulations were adhered too when dealing with confidential patient information. Completed relevant insurance and other claim forms. I was all an all handling authorizations, billing, and maintaining the patient’s record on a legacy software designed MD TECH himself. It was great learning with MD TECH.

• TRIBE CONSULTING was running customer support on an order taking contract with US Papa John’s Pizza
• My JDs were to handle different queries from the end of customers, continuous navigation on the website fulfilling new orders and handling billing department
• TRIBE CONSULTING taught me how to multi-task with dedication and by maintaining the customer satisfaction with patience and politeness.

OFF-TECH used to run US based deregulation campaign for electricity and gas supplies. I fulfilled my job requirements by meeting the sales targets by LPPC and SKU wise sales. Via B2B, B2C, D2D verticals. Measured and reviewed performance via KPIs and metrics. It was great learning where I learnt actual sales mechanism, how to deal with the customers and convince them offering best as possible rates company can offer.