Muhammad Zeeshan Javaid
Floor Manager
Multan
Summary
Skilled in planning and operations management. Background running successful restaurant operations with knowledge of budgeting, staffing and marketing. Accomplished in driving customer and revenue growth with proactive strategies and daily management.
Overview
8
8
years of professional experience
22
22
years of post-secondary education
Work History
Floor Manager
PizzaPan
Multan, Punjab
03.2024 - 08.2025
- Managed team of 12 employees, providing ongoing training and guidance to maximise potential.
- Liaised with suppliers to ensure timely product delivery.
- Dealt with customer complaints promptly, enhancing brand reputation.
- Ensured visual merchandising standards were maintained for an appealing shopfront.
- Handled cash transactions efficiently reducing wait times at checkouts.
- Trained new employees, elevating team performance levels.
Shift leader
PizzaPan
Multan, Punjab
01.2023 - 02.2024
- Oversaw stock inventory, mitigating risk of shortages or overstock situations.
- Updated training and procedures to address skills gaps and challenges.
- Managed staff schedules, ensuring required coverage to meet shift needs within budget.
- Addressed staff absences and holiday requests to achieve consistent rota coverage.
Head Waiter
Kuzee Kitchen
Multan, Punjab
05.2019 - 12.2022
- Facilitated effective communication between kitchen staff and waiting staff to relay menu updates and process changes.
- Maintained clean and organised restaurant environment for optimal dining experience.
- Upsold sides and beverages to increase restaurant revenue.
- Coordinated large party reservations to accommodate high-volume business periods.
Waiter
Vitalis Foods
Multan, Punjab
04.2017 - 04.2019
- Liaised with kitchen staff for prompt order delivery to customers.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Explained dish components clearly to inform customers' decisions.
Education
Master of Science - Software Engineering
The Superior University Lahore
Lahore, Punjab 04.2018 - 03.2021
Master of Science - Information Technology
The Superior University Lahore
Lahore, Punjab 11.2015 - 10.2027
Bachelor of Commerce - Commerce
University of Central Punjab
Lahore, Punjab 09.2013 - 10.2015
Dimploma of Associate Engineering - Civil Technology
Swedish Institute of Technology
Multan, Punjab 09.2009 - 09.2012
Metric - Science
Government Pilot Secondary School
Multan, Punjab 05.2007 - 08.2009
Skills
Customer Service & Hospitality
Communication & Active Listening
Leadership & Team Management
Complaint Handling & Problem-Solving
Staff Scheduling & Operations Management
Staff Scheduling & Operations Management
VIP Guest Handling
Training & Mentorship of Staff
Staff rota management
Additional Information
Extracurricular Achievements
- International Baseball Player – Represented Pakistan
Represented Pakistan U12 Baseball Team in Hong Kong (2008).
Represented Pakistan U19 Softball Team in Thailand (2013). - University-Level Achievements
Played for University of Central Punjab (UCP), winning multiple Intervarsity Championships (2013–2015).
Played for The Superior University Lahore, securing Silver Medals (2017 & 2018).
Earned full scholarships for education up to MS, sponsored entirely due to sports excellence. - Key Skills Gained: Leadership, discipline, teamwork, resilience, and international exposure.
Timeline
Floor Manager
PizzaPan
03.2024 - 08.2025
Shift leader
PizzaPan
01.2023 - 02.2024
Head Waiter
Kuzee Kitchen
05.2019 - 12.2022
Master of Science - Software Engineering
The Superior University Lahore
04.2018 - 03.2021
Waiter
Vitalis Foods
04.2017 - 04.2019
Master of Science - Information Technology
The Superior University Lahore
11.2015 - 10.2027
Bachelor of Commerce - Commerce
University of Central Punjab
09.2013 - 10.2015
Dimploma of Associate Engineering - Civil Technology
Swedish Institute of Technology
09.2009 - 09.2012
Metric - Science
Government Pilot Secondary School
05.2007 - 08.2009