Hi, I’m
Muhammad Zeeshan Akhtar
NOC Engineer, Technical Support
Summary
Well-developed project management and IT skills with 15 years of experience. Strong organizational skills in a variety of situations to achieve deadlines. Have initiative and can work independently or as part of a team. Get on well with people at all levels, easily making good working relationships. Adaptable and quick to learn new skills. Knowledgeable Technical Specialist successful at setting up servers, desktops, laptops and mobile devices. Trains users and configures protocols to maximize security, usability and performance.
Overview
15
years of professional experience
16
years of post-secondary education
4
Certifications
3
Languages
Work History
High Tech Innovations LLC (USA / Pakistan)
NOC Technical Specialist
2 2022 - 09.2023
Job overview
- As a Network Operations Center (NOC) Engineer at High Tech Innovations, LLC, I provided technical support, remote monitoring and maintaining the performance of complex network systems for our clients in the healthcare sector in USA
- Develop and maintain automated procedures necessary to manage the NOC effectively and ensure consistency and high performance across the team
- Manage day-to-day operations including CRM ticketing, incident management, scheduling, and time management
- Analyze KPI/SLA on delivery center performance to improve processes and improve delivery KPI/SLAs
- Completed necessary On-Job training and certifications (HIPAA, Cyber security, ConnectWise).
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Enhanced data security, implementing rigorous backup procedures and disaster recovery plans.
- Reduced downtime by proactively identifying potential network problems and implementing corrective measures.
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Collaborated with cross-functional teams to ensure seamless integration of new technologies into existing systems.
- Performed routine maintenance on servers/network equipment ensuring optimal uptime and availability across all critical systems.
- Maintained system quality control, communicating with users, collecting metrics data and handling IT audits to support updates and maintenance.
CEPEC (Karot Hydropower Project & Reservoir Area Rehabilitation Roads & Bridges)
Geo-Information Systems Specialist
04.2021 - 08.2021
Job overview
- Document and develop in-depth knowledge of the company's existing IT architecture/infrastructure, and technology portfolio
- Maintain backup strategies and verification process of daily backups
- Monitoring, measuring, and tracking Project progress and writing up reports
- Supervise and maintain field data for surveyors in the calculations, analysis, and computation of measurements obtained during field surveys
- Handling and moving heavy equipment, e.g.: PCs, servers, and networking equipment
- Preparing daily, weekly and monthly reports
- Servicing computer and network equipment in tunnels, bridges, and other similar environments
- Preparing other reports as advised by the Planning Engineer
- Assisting in coordinating and developing GIS maps and graphics needed to prepare graphic reports, maps, and charts for daily decision-making procedures.
CAPSTONE BUILDERS & ENGINEERS (Pvt) Ltd:(Construction Of Border Crossing Torkham Project)
Geographic Information Systems Analyst
06.2019 - 05.2020
Job overview
- Evaluate and recommend purchases of computers, network hardware, peripheral equipment, and software; provide technical consulting services to department/organization regarding the use of computers and networks to satisfy business needs
- Develop and conduct various training and instruction for system users on operating systems, relational databases, and other applications; assists users in maximizing the use of networks and computing systems
- Supervise and Prepare real property drawings and index maps using AutoCAD or Civil3D software, based on instructions, base plans, GIS data, survey data, air photos, rough sketches, and/or markups provided by field staff, drones, all following established company and client practices and standards
- Performing calculations and analysis in either CAD or GIS environment (land areas, statistics, etc.) to create, develop, and maintain geo databases
- Perform and oversee GIS software and application development, installation, and upgrades; maintains site licenses for department/organization
- Prepare reports of geographical statistics based on spatial data
- Liaise with colleagues and counterparts in other organizations to share information and procure data sets.
NLC- PMU Chak Nizam Project Mandi-Bhau-Din (Construction of Bridge on River Jehlum): Pakistan
GIS Supervision
06.2018 - 05.2019
Job overview
- Monitored tasks of employees to assess information processing and performance to gauge daily functions and inefficiencies
- Built and edited for each client, their own personal GIS shape files and geodatabases within ArcMap and Arc Catalog for maintenance and data sharing purposes
- Worked closely with the company's engineers and staff, locating landmarks and leases and using country parcel datasets to find surface ownership information
- Trained field personnel on accessing and utilizing the computer network from the field
- Coordinating with the Contractor's surveyor on work priorities and schedules
- Reporting discrepancies or technical problems to the Resident Engineer
- To verify the accuracy of survey data, including measurements and calculations conducted at various sites.
AL-Adal Office for Space Terrestrials: Saudi Arabia
GIS Analyst / Expert
08.2007 - 09.2018
Job overview
- Coordinated development with utility companies and Jeddah municipality to ensure quality assurance, electronic real-time communication, and approval of new pilot projects
- Provided technical support to users regarding the maintenance, development, and operation of Geographic Information Systems databases, equipment, and applications
- Delivered manipulation of data drawings to the database at the required level of production for the corresponding progression level under the guidance of the Chief of Engineer
- Checking completed work for conformance to the line and grade required by the project plans in coordination with the inspector assigned to that item of work
- Establish and maintain electronic records management system for all incoming and outgoing correspondence
- Selected to lead the project and architectural design for an enterprise-wide electronic document management system.
- Enhanced GIS data accuracy by conducting comprehensive spatial analysis and data validation.
- Conducted detailed terrain analyses for environmental impact assessments, supporting responsible land use planning decisions.
- Contributed to successful grant proposals through the creation of persuasive visual aids showcasing the potential benefits of proposed geospatial projects.
COMSATS Institute Of Information Technology
Research Associate
09.2005 - 02.2007
Job overview
- Spearheaded efforts towards publication and presentation of research findings, ensuring timely dissemination of the team''s contributions to the scientific community.
- Presented research findings at industry conferences, increasing visibility for the organization.
- Trained and mentored junior researchers, fostering a collaborative work environment that promoted knowledge sharing.
- Research assistance and development through the HEC R&D program;
- Conducting research conferences and seminars for inter-university delegations;
- Developed Bluetooth Cluster Networks for university-wide reach;
- Installed network Infrastructures and equipment for Undergrad projects;
- Conducted comprehensive literature reviews to inform study designs and methodology decisions.
Education
COL - Google USA
Google Professional Certificate from IT Support
05.2024 - Current
VIRTUAL UNIVERSITY OF PAKISTANIslamabad, Pakistan
2 months AUTOCAD Certification under Digi-Skills Training Program
01.2019 - 04.2020
MIIM (Technical Education & Manpower Training Board, KPK)Islamabad, Pakistan
2 years-specialized Certification / diploma in Land Surveying
01.2009 - 04.2011
Islamabad
2 years-specialized Certification/diploma certification/ Education & Manpower Training Board, KPK)
01.2007 - 04.2009
(IGIS) National University of Science and Technology (NUST)Islamabad, Pakistan
2 months-specialized Certification in GIS / RS
01.2005
Virtual University of PakistanIslamabad, Pakistan
Bachelor of Science Software Engineering BS(SE) from Computer & Information Sciences
01.2020 - 04.2024
University Overview
- 3.27 GPA
- Professional Development Studies: CCNA: Introduction to Network, 2024
- Completed University-level Coursework: Introduction to Cybersecurity, CISCO Networking Academy. 2022
Tameer - I - Nu Public CollegePakistan
High School Diploma
1997 - 1999 (2 education.years_Label)
University Overview
- Member of [Science Club]
Skills
Remote Monitoring
Virtualization Technologies
Technical Support
Backup Management
Quality Assurance
CloudBerry
Hypervisor / VMware
DBMS Management
Network Infrastructures
Data Synchronization
GIS and RS
Troubleshooting
Windows Servers
Time Management
Communication Skills
Analytical Skills
Customer service
Technical support knowledge
Certification
[ HIPAA and Cybersecurity Training ], [High Tech Innovations] - [2022-03-16]
Work Preference
Work Type
Contract WorkFull TimePart TimeLocation Preference
RemoteHybridImportant To Me
Work-life balanceCompany CultureCareer advancementWork from home optionPersonal development programsTimeline
[Cybersecurity Essentials], [Cisco Networking Academy] - [January - May]
05-2024
COL - Google
Google Professional Certificate from IT Support
05.2024 - Current
[Networking Essentials], [CISCO Networking Academy] - [January - April]
04-2024
[IT Essentials], [Cisco Networking Academy] - [January- April
04-2024
[ HIPAA and Cybersecurity Training ], [High Tech Innovations] - [2022-03-16]
03-2022
Geo-Information Systems Specialist
CEPEC (Karot Hydropower Project & Reservoir Area Rehabilitation Roads & Bridges)
04.2021 - 08.2021
Virtual University of Pakistan
Bachelor of Science Software Engineering BS(SE) from Computer & Information Sciences
01.2020 - 04.2024
Geographic Information Systems Analyst
CAPSTONE BUILDERS & ENGINEERS (Pvt) Ltd:(Construction Of Border Crossing Torkham Project)
06.2019 - 05.2020
VIRTUAL UNIVERSITY OF PAKISTAN
2 months AUTOCAD Certification under Digi-Skills Training Program
01.2019 - 04.2020
GIS Supervision
NLC- PMU Chak Nizam Project Mandi-Bhau-Din (Construction of Bridge on River Jehlum): Pakistan
06.2018 - 05.2019
MIIM (Technical Education & Manpower Training Board, KPK)
2 years-specialized Certification / diploma in Land Surveying
01.2009 - 04.2011
GIS Analyst / Expert
AL-Adal Office for Space Terrestrials: Saudi Arabia
08.2007 - 09.2018
Islamabad
2 years-specialized Certification/diploma certification/ Education & Manpower Training Board, KPK)
01.2007 - 04.2009
Research Associate
COMSATS Institute Of Information Technology
09.2005 - 02.2007
(IGIS) National University of Science and Technology (NUST)
2 months-specialized Certification in GIS / RS
01.2005
Tameer - I - Nu Public College
High School Diploma
1997 - 1999 (2 education.years_Label)
NOC Technical Specialist
High Tech Innovations LLC (USA / Pakistan)
2 2022 - 09.2023