Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Muhammad Yasir Zafar

Lahore

Summary

Customer Support Representative with extensive experience at Marshal TX Holdings, specializing in technical issue resolution and relationship building. Demonstrated proficiency in Excel and presentation skills, utilizing Office Specialist certification to boost team productivity and enhance customer satisfaction. Committed to delivering high-quality service and support.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Agent

Metro Cash And Carry
Lahore, Pakistan
01.2023 - 05.2023
  • Supported customers in finding products and shared insights on current promotions.

Customer Support Representative

Marshal TX Holdings
Lahore, Pakistan
06.2023 - 09.2024
  • Provided prompt technical support by resolving product-related issues.
  • Utilized extensive product knowledge to inform customers accurately.
  • Handled customer complaints and inquiries efficiently, fostering positive relationships.

Education

Computer Science

Alwaris Higher Secondary School
Lahore
10-2021

ICS (Physics)

Punjab Group Of Colleges
Lahore
09-2023

Bachelor of Science in Accounting And Taxatio

University of The Punjab
Lahore

Skills

    Spreadsheet proficiency (Excel 2019)

    Presentation skills (PowerPoint 2019)

    Document creation (Word 2019)

    Office Specialist certification

    Graphics designing

Certification

  • Microsoft Word certified
  • Microsoft Excel certified
  • Microsoft PowerPoint certified

Accomplishments

  • Accomplised Second Place in Matriculation

Timeline

Customer Support Representative

Marshal TX Holdings
06.2023 - 09.2024

Sales Agent

Metro Cash And Carry
01.2023 - 05.2023

Computer Science

Alwaris Higher Secondary School

ICS (Physics)

Punjab Group Of Colleges

Bachelor of Science in Accounting And Taxatio

University of The Punjab

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Muhammad Yasir Zafar