MUHAMMAD YASIR MAHMOOD

Develop and implement comprehensive food and beverage strategy that aligns with company's culture and employee needs of 1500+ employees

• Oversee daily operations of cafeteria, including menu planning, food preparation, service delivery, and inventory management
• Manage all aspects of food procurement, ensuring quality, freshness, and cost-effectiveness
• Lead and motivate team of food service professionals and cafeteria staff, providing coaching, training, and performance management
• Maintain high level of cleanliness and hygiene throughout cafeteria and kitchen facilities
• Manage food and beverage budgets effectively, controlling costs while maintaining service quality and efficient delivery
• Implement and maintain food safety and sanitation standards, ensuring compliance with all relevant regulations
• Conduct regular employee satisfaction surveys and implement strategies to address any concerns
• Stay abreast of industry trends and best practices in corporate food service, implementing innovative solutions to enhance employee experience
• Liaise with relevant vendors and suppliers to secure best deals and maintain positive relationships
• Present accurate and timely reports to upper management regarding inventory, service delivery, and feedback
• Manage and plan in-house big events in coordination with other departments for corporate employees and external guests
• Ensuring high performance of staff through effective communication and evaluation to ensure their KPIs are met
• Strategizing operations for challenging scenarios such as rains, inventory shortage, and other constraints.
• Gained strong leadership skills by managing projects from start to finish.
• Provided professional services and support in dynamic work environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Demonstrated leadership skills in managing projects from concept to completion
• Developed strong communication and organizational skills through working on group projects
• Participated in team projects, demonstrating ability to work collaboratively and effectively
• Acted as team leader in group projects, delegating tasks and providing feedback
• Self-motivated, with strong sense of personal responsibility

• Set up a division within the Project & Development Directorate with subject matter experts specifically to liaise with Airport Services Directorate to enhance Facilitation services for traveling passengers over 44 airports across Pakistan
• Set up courses and trainings at Civil Aviation Training Institute (CATI) at Hyderabad, to orientate and train all new inductees of all trades along with launch of new training institute 'Aviation Dynamics' at Karachi to organize and conduct trainings for Higher Management
• Develop and implement comprehensive hospitality management strategies for airports, aligned with CAA's overall vision and passenger service standards
• Oversee management of concessionaires operating within airport terminals, ensuring compliance with contractual agreements, quality standards, and regulatory requirements
• Lead team of hospitality personnel, providing training, mentorship, and fostering positive work environment
• Overseeing and constantly evaluating staff performance for overall better hospitality services
• Conduct regular inspections of food & beverage outlets, retail stores, and other passenger service areas to ensure cleanliness, adherence to hygiene standards, and quality of service
• Develop and implement effective communication strategies with airlines, concessionaires, and passengers to address concerns and ensure seamless travel experience
• Monitor and analyze passenger feedback on hospitality services and identify areas for improvement
• Manage budgets allocated for hospitality operations, optimizing resources and ensuring cost-effectiveness
• Stay updated on best practices in airport hospitality management and implement innovative solutions to enhance passenger satisfaction
• Collaborate with other departments (security, operations, maintenance) to ensure smooth coordination and holistic approach to passenger experience
• Represent CAA in meetings and discussions related to airport hospitality services with stakeholders such as airlines, concessionaires, and government agencies
• Prepare comprehensive reports on performance metrics related to hospitality services and present them to senior management
• Ensure compliance with all relevant aviation regulations, CAA policies, and safety procedures.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Keep DGCAA well informed about day-to-day status and affairs of Pakistan Citizen Portal of 44 airports across Pakistan with daily 100+ complaints launched by travelling passengers

• Initiate action and referral of complaints to concerned quarter for necessary action within time frame
• Record appropriate comments at all stages of complaint resolution
• Generate time to time analysis reports for DGCAA and Aviation Division regarding total complaints, resolutions, and pendency status, suggestions as well as performance of officer concerned
• Conduct monthly E-Kachehri for general public under chair of DGCAA
• Monthly/Quarterly Progress review meetings on behalf of DGCAA with Aviation Division and PM office.
• Improved project efficiency by streamlining communication and implementing effective time management strategies
• Developed new project management methodologies that resulted in more efficient workflows and better collaboration among team members
• Designed custom reporting frameworks tailored specifically for individual projects, allowing stakeholders to quickly access relevant information and make informed decisions
• Mentored junior team members, fostering positive work environment and promoting professional growth opportunities
• Developed and implemented strategic project plans to meet business objectives
• Delivered high-quality projects with thorough risk analysis and proactive issue resolution
• Drafted project reports to identify successful outcomes, insights and future recommendations
• Provided detailed project status updates to stakeholders and executive management
• Monitored project performance to identify areas of improvement and make adjustments
• Recruited and oversaw personnel to achieve performance and quality targets
• Collaborated with cross-departmental teams to develop comprehensive plans addressing all aspects of project lifecycle from inception to closeout

As a subject matter expert in Hospitality Management nominated as member of the Executive Committee at the CA Club, I oversee the operations of a club catering to over 5000 regular members and more than 1000 walk-in members on a monthly basis.

• Raised property accuracy and accountability by creating new automated tracking method.
• Negotiated favorable contracts with suppliers, achieving significant cost savings for organization.
• Drove revenue growth through development and launch of new products or services
• Evaluated potential mergers and acquisitions, providing expert analysis on their financial viability and strategic fit within organization's long-term goals
• Enhanced team productivity by implementing efficient project management strategies
• Built high-performing teams by recruiting top talent and fostering positive work environment
• Implemented business strategies, increasing revenue, and effectively targeting new markets
• Negotiated favorable contracts with suppliers, achieving significant cost savings for organization
• Oversaw regulatory compliance efforts, ensuring adherence to industry standards while minimizing potential legal liabilities
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
• Trained and guided team members to maintain high productivity and performance metrics
• Led cross-functional teams to successfully complete complex projects on time and within budget constraints
• Implemented innovative programs to increase employee loyalty and reduce turnover
• Influenced industry trends by representing company at conferences and networking events as thought leader in field
• Established clear and competitive goals, growth roadmaps, and strategic business plans
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings
• Streamlined communication channels for improved collaboration and decision-making processes
• Negotiated price and service with customers and vendors to decrease expenses and increase profit
• Optimized operational processes, resulting in reduced costs and increased efficiency
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
• Revamped underperforming departments, turning them into profit-generating assets for company
• Mitigated risk exposure through comprehensive analyses of internal controls and external factors affecting business operations

• Organize multitude events for 100+ individuals and 25+ corporate clients
• Manage the F&B provision for functions and events, supervising catering and waiting staff at functions
• Plan menus in consultation with chefs
• Organize, lead and motivate catering team
• Recruit and train permanent and casual staff, planning staff shifts and rosters
• Ensure health and safety regulations are strictly observed
• Budgeting and establishing financial targets and forecasts
• Monitor quality of product and service provided
• Maintain stock levels and order new supplies as required
• Oversee management of facilities
• Plan new promotions and initiatives, and contribute to business development
• Deal with staffing and client issues
• Keep abreast of trends and developments in industry.
• Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
• Monitored and adjusted pricing, discounts and promotions to maximize profitability.

• Responsible for maintaining and improving image of resort as part of National Tourism body, Government of Punjab, Pakistan
• Lead and manage all aspects of resort's operations, including guest services, housekeeping, food and beverages, maintenance, security, administration, and marketing for 200+ daily walk-in customers
• Develop and implement comprehensive operational plans and strategies to optimize budget efficiency, profitability, and guest satisfaction
• Oversee recruitment, training, and development of high-performing team to deliver exceptional customer service
• Ensure resort adheres to all health, safety, and security regulations
• Implement effective marketing and sales strategies to attract new guests and increase resort occupancy
• Manage guest relations, addressing any concerns or complaints promptly and professionally
• Supervise and coordinate operations of lake boating facility
• Maintain positive and professional work environment for all staff members
• Conduct regular inspections of resort facilities
• Develop and maintain strong relationships with local businesses and community stakeholders
• Conduct performance evaluations and implement strategies for staff development
• Prepare comprehensive reports on resort's performance
• Stay abreast of industry trends and best practices in resort management.
• Conducted property move-ins, move-outs and walk-through inspections
• Improved property value through regular inspections, identifying necessary repairs and upgrades
• Developed emergency response plans, maintaining preparedness for potential incidents or crises affecting residents or property infrastructure
• Planned special events such as lotteries, dedications and project tours
• Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in timely manner
• Developed annual operating budgets and forecasts, as well as sales and marketing plans
• Conducted regular inspections of both interior and exterior of properties for damage
• Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments
• Managed daily operations, ensuring smooth functioning of residential complex
• Developed strong communication and organizational skills through working on group projects
• Managed time efficiently in order to complete all tasks within deadlines
• Kept properties in compliance with local, state, and federal regulations

• Organize multitude events for 25+ individuals and 10+ corporate clients
• Review event orders on daily basis
• Staff duty rosters, F&B, housekeeping & kitchen management, monitoring as per orders
• Consistently monitor events as per guest requirements
• Communicate effectively with guests and subordinates
• Provide quality guest service
• Maximize revenues and minimize expenses within event budgets
• Endeavor to provide quality guest services and admired food quality.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.

• Managed 150+ walk-in customers by providing comprehensive guidance and maintaining outstanding customer satisfaction and hospitality standards
• Manage employees and duty rosters
• Organize venue
• Meet and greet guests
• Assist guests in showing their seats and taking orders
• Submit orders to kitchen quickly and accurately
• Manage front of house (restaurant) and cash handling
• Provide guest services as per OH&S policies.
• Optimized resource utilization within department through prudent inventory management strategies minimizing waste while ensuring availability of necessary supplies.
• Ensured compliance with regulatory standards by conducting regular audits and implementing corrective measures as needed.
• Utilized POS system to receive and process food and beverage orders

• As Assistant Manager of Banquets, responsible for overseeing event venue with capacity to accommodate 1000 people.
• Implement company programs
• Staff duty rosters
• Resolve daily operational problems through consistent monitoring of banquet operations
• Analyze banquet event orders
• Communicate effectively with customers, managers, and associates
• Ensure that all equipment, supplies, staffing, and menu meet/exceed customer's expectations
• Maximize revenues and minimize expenses within event budgets
• Provide quality guest services and admired food quality.
• Established effective systems for tracking employee performance metrics leading to more efficient staffing decisions.
• Implemented effective inventory control systems to reduce food spoilage and waste.
• Collaborated with sales team to create customized event proposals, resulting in increased bookings
• Coordinated with catering staff to deliver food services for special events and functions
• Managed event setup and breakdown, adhering to strict timelines and maintaining highest standards of cleanliness