Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Hi, I’m

Muhammad Yahya Chauhan

Airline Service ( Passenger Handling Officer )
Islamabad Pakistan
Muhammad Yahya Chauhan

Summary

Community-oriented Officer comfortable working in high-stress situations. Seasoned team leader. Proactive about using proper protocols while on duty.

Forward-thinking Operations Specialist bringing 30 years of expertise in flight operations for Pakistan International Airline businesses. Cultivates rapport with individuals to optimize goals and output, resolve complex problems and deliver innovative improvement strategies.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

30
years of professional experience
2
Certifications
3
Languages

Work History

Pakistan International Airline Corporation

Senior Passenger Handling Officer
07.1994 - 03.2024

Job overview

  • Addressed public questions, complaints and requests and provided necessary assistance.
  • Supervised, directed and evaluated assigned staff members.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Managed and motivated employees to be productive and engaged in work.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed of flights and monitored shift changes to uphold successful operations strategies.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

Allama Iqbal Open University
Islamabad , Pakistan

MBA from Marketting
04.2001

University Overview

Gordon College
Rawalpindi Pakistan

Bachelor of Science from Mathematics A&B , Statistics
04.2001

University Overview

Gordon College
Rawalpindi Pakistan

Associate of Science
04.2001

University Overview

Skills

Search and Seizure

Rule Enforcement

Report Preparation

Community Relations

Emergency Response

Information Verification

Strategic Planning

Report Writing

Accomplishments

Accomplishments
  • Achieved goal by dispatching flights with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved passenger issues through job knowledge and self experience.
  • Successfully completed 30 years of services.
  • Achieved OUT STANDING annual performance grade in the last five years consecutively.

Certification

Basic Passenger Handling 06 weeks

Interests

I am looking JOB in any airline after my retirement from PIA

Timeline

Allama Iqbal Open University
MBA from Marketting
04.2001
Gordon College
Bachelor of Science from Mathematics A&B , Statistics
04.2001
Gordon College
Associate of Science
04.2001
Senior Passenger Handling Officer
Pakistan International Airline Corporation
07.1994 - 03.2024
Muhammad Yahya ChauhanAirline Service ( Passenger Handling Officer )