Muhammad Wasif Rafiq
Sales And Marketing
Lahore
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Human Resources professional with robust experience in talent acquisition, employee relations, and performance management. Proven track record of fostering strong team collaboration and driving results through strategic initiatives. Skilled in conflict resolution, training and development, and organizational development. Adaptable and reliable, ensuring alignment with evolving business needs.
Overview
18
18
years of professional experience
Work History
Human Resources Manager
Caravellfrost Industries Pvt Ltd.
04.2025 - 06.2025
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
CSR, Sales
Bussines Solution
06.2019 - 12.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Provided personalized product recommendations based on customers'' needs and preferences.
- Exceeded monthly quotas consistently by effectively managing time and prioritizing tasks aligned with organizational objectives.
- Implemented strategies for upselling and cross-selling, maximizing sales revenue opportunities.
Sole Distributer Mr Cake
Hyeworth Pvt Ltd.
02.2016 - 02.2019
- Increased customer satisfaction by providing exceptional service and support to distributors.
- Collaborated with suppliers for timely product deliveries, ensuring client satisfaction.
- Coordinated promotional events to showcase products and drive brand awareness.
- Improved supply chain efficiency by optimizing logistics operations and reducing costs.
Accountant
Master Engineering Company
09.2010 - 06.2015
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Administrative Manager
Grace Ventures
06.2007 - 01.2008
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
Education
MBA - Finance
Virtual University of Pakistan
Lahore, Punjab, Pakistan 04.2001 -
Bachelor of Science - Double Math Physics And Additional Economics
Punjab University
Lahore, Pakistan 04.2001 -
FSc Pre Engineering - FSc Pre Engineering
Bise Lahore
Lahore, Pakistan 04.2001 -
Skills
Empathy and patience
Strong negotiation skills
Product knowledge expertise
Data entry proficiency
Timeline
Human Resources Manager
Caravellfrost Industries Pvt Ltd.
04.2025 - 06.2025
CSR, Sales
Bussines Solution
06.2019 - 12.2024
Sole Distributer Mr Cake
Hyeworth Pvt Ltd.
02.2016 - 02.2019
Accountant
Master Engineering Company
09.2010 - 06.2015
Administrative Manager
Grace Ventures
06.2007 - 01.2008
MBA - Finance
Virtual University of Pakistan
04.2001 -
Bachelor of Science - Double Math Physics And Additional Economics
Punjab University
04.2001 -
FSc Pre Engineering - FSc Pre Engineering
Bise Lahore
04.2001 -
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