Muhammad Waqas Raheem Awan
Assistant Admin
Rawalpindi
Summary
A versatile and results-driven professional with comprehensive experience in administration, site supervision, inventory management, and customer service. Adept at streamlining processes, ensuring operational efficiency, and providing exceptional customer support. Proven ability to manage diverse tasks and collaborate across teams in dynamic environments. With a background spanning from administrative assistance at Engineering Kinetics Limited to store management and customer relations, I bring strong organizational skills, a customer-first mindset, and a commitment to excellence in every role I undertake.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Customer support executive
Zameen.com
Islamabad, Pakistan
01.2021 - 03.2022
- Collaborated with tech specialists to resolve complex product issues.
- Responded to customer queries and provided excellent customer service.
- Explained benefits and advantages of different product and service offerings to customers.
- Handled complaints with calm and diplomatic manner, organising refunds or replacements as required.
Assistant Store Incharge
China Nuclear Industry Construction Corporation
Mianwali, Pakistan
01.2018 - 09.2020
- Successfully maintained clean driving licence and access to reliable transportation.
- Conducted research and gathered information from multiple sources to present clear results.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Displayed energy and enthusiasm in fast-paced environment.
Assistant AutoCAD Operator
Malik Tanvir and brothers
Mianwali, Pakistan
08.2016 - 12.2016
- Trained junior staff on codes, quality standards and drafting best practices.
- Transferred art from initial media onto plats for printing.
- Maintained current logs of daily tasks, review comments and labour hours for individual projects.
Assistant administrator
Engineering kinetic (pvt) Ltd
Mianwali, Pakistan
11.2014 - 07.2016
- Answered queries and issues and transferred calls to designated recipients to streamline communications.
- Moderated space planning and design, vendor contracts and relations to preserve facilities management.
- Maintained office calendar for executives and directors to determine availability and schedule.
- Updated company roster to maintain accurate records.
Education
Bachelor of Arts - Political Science and History
Gomal University
D.I. Khan Pakistan 07.2017 - 08.2019
Skills
Post-sales support
Patience under pressure
Order processing
Complaint handling
Fluency in multiple languages
Data entry proficiency
Microsoft Office proficiency
Email management
Basic accounting
Effective listening
Stock and inventory oversight
Languages
English
Upper intermediate
Hindi
Advanced
Punjabi
Native
Urdu
Native
Additional Information
I worked five years in Uber as a ride captain for part time job.
Software
MS Office
Inpage
AutoCAD
Timeline
Customer support executive
Zameen.com
01.2021 - 03.2022
Assistant Store Incharge
China Nuclear Industry Construction Corporation
01.2018 - 09.2020
Bachelor of Arts - Political Science and History
Gomal University
07.2017 - 08.2019
Assistant AutoCAD Operator
Malik Tanvir and brothers
08.2016 - 12.2016
Assistant administrator
Engineering kinetic (pvt) Ltd
11.2014 - 07.2016