Microsoft Excel
Muhammad Uzair Irfan
Campaign Manager
Summary
I am a versatile individual bringing almost 10 years of experience in the different fields. Seek to devote excellent customer service, strategic planning and team leadership abilities to dynamic, growth-oriented position. Accomplished in campaign development, branding strategies and ad management. Bring deep understanding of customer buying habits, advertising policies and creative designs.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Operations Support Associate
Appedology Pvt Lmt
07.2023 - Current
- Working with foreign clients on projects
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Reviewed charts and flagged incomplete or inaccurate information.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
- Input data into computer programs and filing systems.
- Sorted and distributed incoming and outgoing medical records.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Reduced errors in patient billing by carefully verifying insurance information during the registration process.
- Generated and maintained statistical data related to medical records.
- Transcribed and entered patient medical information into electronic medical records systems.
- Maintained patient privacy and security by monitoring access to electronic health records and reporting any unauthorized activity.
- Supported quality improvement initiatives within the healthcare facility by providing accurate and timely data related to patient outcomes, treatment plans, and clinical performance measures.
- Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information.
- Conducted regular quality reviews of business data and processes to identify discrepancies and formulate solutions.
- Proofread and edited documents for accuracy and grammar.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Ensured seamless communication across departments by facilitating regular meetings, updates, and reports on projects'' progressions.
- Completed special projects through planning, guidance and tracking metrics.
- Collaborated closely with cross-functional teams to complete complex projects on time while maintaining high-quality standards.
Campaign Manager
IBEX Global
07.2021 - 07.2023
- Utilized social media advantageously for free and persuasive media.
- Alerted and contacted customers about account or informational issues to maintain high levels of customer satisfaction.
- Streamlined campaign reporting processes, providing actionable insights for continuous improvement.
- Oversaw teams of volunteers and monitored effectiveness of each area.
- Spearheaded high-impact influencer partnerships resulting in substantial growth in social following.
- Drove successful product launches by crafting compelling narratives around new offerings supported by engaging visuals.
- Created grassroots campaign initiatives mobilizing support.
- Optimized campaign budgets with careful monitoring of ROI and KPIs to maximize results.
- Inspected layouts and advertising copy and edited scripts, audio and videotapes and other promotional material to adhere to specifications.
- Worked with marketing department to create targeted advertising strategies for key customer demographics.
- Boosted overall brand awareness by consistently delivering innovative campaigns that resonated with target audiences.
- Collected performance data on each promotion to better plan future events.
- Conducted thorough post-campaign analysis to identify successes, areas for improvement, and key learnings for future initiatives.
- Increased lead generation through data-driven audience segmentation and personalized content creation.
- Leveraged social media analytics tools to monitor performance metrics and adjust strategies as needed in realtime.
- Improved conversion rates by refining targeting criteria and optimizing ad placements across digital platforms.
- Developed comprehensive project plans to ensure timely execution of all campaign deliverables.
- Performed staff evaluations and addressed areas for improvement.
- Organized session wrap-up events to recognize campers' achievements.
- Developed advertising tactics and implemented new solutions for increased brand awareness.
Associate Project Manager
Qube Pvt Lmt. (Advertising Agency)
12.2019 - 07.2021
- Participated in continuous improvement efforts within the organization by contributing ideas for process enhancements based on lessons learned from previous projects.
- Coordinated cross-functional teams to successfully achieve project milestones and objectives.
- Generated weekly and monthly status reports for helpful progress tracking.
- Maintained open communication by presenting regular updates on project status to customers.
- Developed and maintained strong relationships with clients, team members, and other stakeholders to foster a collaborative working environment.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Documented project progress to fulfill project requirements and establish traceability.
- Monitored progress of projects through regular status updates, identifying potential issues and taking corrective actions when necessary.
- Improved project efficiency by streamlining communication and collaboration between team members.
- Facilitated effective communication among team members by conducting regular meetings and promoting a collaborative working environment.
- Supported senior project managers in executing complex initiatives by performing research, data analysis, and presentation preparation tasks as needed.
- Facilitated workshops to collect project requirements and user feedback.
- Monitored project progress, identified risks and took corrective action as needed.
- Monitored and tracked project metrics and collected data to share with project members.
- Identified and resolved risks to minimize project disruption.
- Managed budgets and financial forecasting for multiple projects, maintaining cost control while delivering desired outcomes.
- Analyzed project performance data to identify areas of improvement.
- Reported regularly to managers on project budget, progress, and technical problems.
- Planned, monitored and analyzed project costs to meet financial goals.
- Negotiated contracts with vendors and suppliers to secure optimal pricing for materials and services needed for projects.
- Negotiated contracts and agreements with vendors for constructive supplier relations.
- Updated customers and senior leaders on progress and roadblocks.
- Led team meetings to assess project progress and plan appropriately to meet delivery targets.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Served as the primary point of contact for clients during the entire course of assigned projects, addressing concerns and providing updates on progress.
- Partnered with project team members to identify and quickly address problems.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Developed comprehensive project plans, outlining tasks, timelines, and resources required for successful completion.
- Ensured project documentation was up-to-date and organized by maintaining accurate records of all relevant information throughout the project lifecycle.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Evaluated team members'' performance throughout the duration of projects, providing constructive feedback for professional growth opportunities.
- Enhanced client satisfaction with timely project delivery, ensuring high-quality results and meeting expectations.
- Reduced project completion time by implementing effective task prioritization and resource allocation strategies.
- Managed change requests effectively by assessing impacts on scope, timeline, budget, or resources before incorporating changes into existing plans or schedules.
- Developed and implemented project plans and budgets to ensure successful execution.
- Gained extensive knowledge in data entry, analysis and reporting.
- Strengthened communication skills through regular interactions with others.
- Assisted in the development of training materials to improve associate project manager skillsets within the organization.
- Applied effective time management techniques to meet tight deadlines.
- Identified issues, analyzed information and provided solutions to problems.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated leadership skills in managing projects from concept to completion.
Key Account Manager
Retail Media Pvt Lmt (Marketing Agency)
06.2017 - 11.2019
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Increased overall efficiency while reducing operational costs through continuous evaluation and adjustment of key account management strategies.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained current knowledge of evolving changes in marketplace.
- Developed, maintained and utilized diverse client base.
- Set and achieved company defined sales goals.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Cultivated an extensive network of industry contacts that facilitated access to valuable resources and insights into emerging trends relevant to key account management activities.
- Mentored junior members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization.
- Built and maintained strong client relationships to drive business growth.
- Analyzed sales to manage life cycle of product, inventory models and selling rates.
- Contributed to event marketing, sales and brand promotion.
- Recorded accurate and efficient records in customer database.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Expanded key account base by identifying and cultivating new business opportunities.
- Collaborated with product development teams to tailor solutions specifically for key account needs, driving customer satisfaction and loyalty.
- Informed customers of promotions to increase sales productivity and volume.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
- Developed and delivered presentations to key customers to position products and services.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Conducted economic and demographic research and analysis to produce critical reports.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Consulted with businesses to supply accurate product and service information.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Monitored competitor activity within the industry, adjusting strategies accordingly to maintain a competitive edge in key accounts management.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built relationships with customers and community to promote long term business growth.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Presented professional image consistent with company's brand values.
- Monitored service after sale and implemented quick and effective problem resolutions.
Key Accounts Executive
Retail Media Pvt Lmt (Marketing Agency)
04.2015 - 06.2017
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Managed a diverse portfolio of key accounts, ensuring timely delivery of products or services while maintaining high levels of customer satisfaction.
- Coordinated resources effectively to ensure seamless execution of projects involving multiple stakeholders across different departments.
- Developed and delivered presentations to key customers to position products and services.
- Collaborated with cross-functional teams to develop innovative strategies for key account growth.
- Reported issues to higher management with great detail.
- Maintained ongoing communication channels with key account representatives, keeping them informed about product updates, promotions, and other relevant news.
- Supported sales and reporting for large and medium-sized accounts.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Conducted economic and demographic research and analysis to produce critical reports.
- Reduced churn rates significantly by implementing proactive measures designed to address potential issues before they escalated into major problems.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Optimized sales performance by identifying opportunities within existing key accounts and upselling accordingly.
- Raised property accuracy and accountability by creating new automated tracking method.
- Analyzed key competitors to respond to competitive threats.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Delivered exceptional customer service by promptly addressing inquiries or concerns from key accounts, resulting in increased loyalty and trust from clients.
- Implemented strategic initiatives aimed at expanding market share among top-tier clients within the assigned territory.
- Positioned global capabilities to expand market share.
- Achieved revenue targets consistently through effective negotiation and contract management with key clients.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Reduced operational risks while organizing data to forecast performance trends.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Analyzed sales to manage life cycle of product, inventory models and selling rates.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Assisted in the onboarding process for new key accounts by providing training, support, and account setup guidance to ensure a smooth transition into our ecosystem.
Customer Service Representative
AUA Solutions
09.2014 - 04.2015
- Cross-trained and backed up other customer service managers.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded proactively and positively to rapid change.
Education
Matriculation (Computer Science) - Computer Science
St. Paul's English High School
Karachi, Pakistan 04.2001 -
Intermediate (Pre-Engineering) - Engineering (Pre-Engineering), Pakistan
Govt. Boys Degree College (Bufferzone)
Karachi, Sindh, Pakistan 04.2001 -
Bachelor of Commerce, Pakistan - Commerce
Karachi University
Karachi, Pakistan 04.2001 -
Skills
Interpersonal Communication
undefinedSoftware
Microsoft Powerpoint
Microsoft Word
Microsoft Outlook
Excel Dashboards
Timeline
Operations Support Associate
Appedology Pvt Lmt
07.2023 - Current
Campaign Manager
IBEX Global
07.2021 - 07.2023
Associate Project Manager
Qube Pvt Lmt. (Advertising Agency)
12.2019 - 07.2021
Key Account Manager
Retail Media Pvt Lmt (Marketing Agency)
06.2017 - 11.2019
Key Accounts Executive
Retail Media Pvt Lmt (Marketing Agency)
04.2015 - 06.2017
Customer Service Representative
AUA Solutions
09.2014 - 04.2015
Matriculation (Computer Science) - Computer Science
St. Paul's English High School
04.2001 -
Intermediate (Pre-Engineering) - Engineering (Pre-Engineering), Pakistan
Govt. Boys Degree College (Bufferzone)
04.2001 -
Bachelor of Commerce, Pakistan - Commerce
Karachi University
04.2001 -
Similar Profiles
Anum HasanAnum Hasan
Head of Department -Software Project Management & Business Development at Appedology (Pvt.) Limited - New Name of Protégé Global (Pvt.) LimitedHead of Department -Software Project Management & Business Development at Appedology (Pvt.) Limited - New Name of Protégé Global (Pvt.) Limited
Monazza BatoolMonazza Batool
Subject Matter Expert (EHR) at Appedology Pvt. LtdSubject Matter Expert (EHR) at Appedology Pvt. Ltd
Arun RArun R
Specialist Risk Operation at Jungleegames India Pvt LmtSpecialist Risk Operation at Jungleegames India Pvt Lmt
Carlos Alberto Romano GenisCarlos Alberto Romano Genis
Operations Support Associate at Citi MexicoOperations Support Associate at Citi Mexico
Tina TuckerTina Tucker
Operations Support Associate at Ameren IllinoisOperations Support Associate at Ameren Illinois