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Muhammad Usman Ali Sufiyan
Floor Supervisor In Call Center
Lahore, Punjab,PB
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Sales Floor Supervisor
Hitech Communications
05.2021 - Current
- Implemented loss prevention measures to minimize shrinkage, contributing to improved profitability margins.
- Mentored junior staff members, improving overall team productivity and collaboration on the sales floor.
- Trained team members in successful strategies to meet operational and sales targets.
- Coordinated with cross-functional teams for successful product launches and promotional events.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Created and maintained detailed database to develop promotional sales.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
Intermediate - Pre Medical
Govt. Shalimar College Baghbanpura
Lahore, Punjab, Pakistan 04.2001 -
Skills
Excellent Communication
Interests
Timeline
Sales Floor Supervisor
Hitech Communications
05.2021 - Current
Intermediate - Pre Medical
Govt. Shalimar College Baghbanpura
04.2001 -
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