Muhammad Umer Zafar
Telecom Professional
Summary
Telecom Manager focused on leading day-to-day operations and major projects. Quality-minded, decisive and persistent in following through with objectives. Excellent communication, organizational and budget administration skills.
Overview
16
16
years of professional experience
1
1
Certification
5
5
Languages
Work History
Telecom Account Manager
Mercurial Minds
05.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Director of Operations
Mindanos (Pvt) Limited
12.2017 - 01.2024
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Defined, implemented, and revised operational policies and guidelines.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Senior Telecom Engineer
Airbus Defense and Space Communications
12.2017 - 12.2018
- Championed process improvements within the organization, driving efficiency gains across multiple departments involved in the development of telecommunications systems.
- Ensured optimal network uptime through proactive monitoring, early detection of potential issues, and rapid response to incidents.
- Increased customer satisfaction by providing expert technical support for complex telecom systems.
- Streamlined project timelines through efficient management of resources, budgeting, and scheduling.
Telecom Engineer
Atlas Telecom
05.2016 - 08.2017
- Reduced downtime for clients by conducting thorough troubleshooting and resolving complex technical issues.
- Reviewed and tested installations for compliance with quality control standards.
- Increased operational efficiency through regular monitoring, analysis, and optimization of network systems.
- Monitored and maintained Tetra equipment at multiple locations.
Telecom Field Engineer
Nasco
09.2012 - 04.2016
- Coordinated with vendors to procure high-quality equipment at competitive pricing while maintaining budgetary guidelines for each project.
- Stayed up-to-date on emerging technologies within the telecom industry through continuous professional development activities.
- Mentored new hires, providing hands-on training and guidance in best practices for telecom field engineering tasks.
- Spearheaded initiatives aimed at reducing energy consumption and environmental impact of telecom equipment installations.
System Engineer
NITRS
05.2008 - 09.2012
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
- Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.
Education
MBA - Business, Marketing
Walden University
United States Of America 04.2001 -
Bachelor of Science - Computer Networking And Telecommunications
National University of Sciences & Technology
Islamabad, Pakistan 04.2001 -
Skills
Account Management
Teamwork and Collaboration
Account development
Customer Service
Business Development
Project Management
Vendor Management
Campaign execution
Strategic Account Planning
Additional Information
Express Entry Profile Number: E003557488
IELTS Band (Overall): 7
Affiliations
- Project Management Institute
Certification
PMP
Timeline
Telecom Account Manager
Mercurial Minds
05.2024 - Current
Director of Operations
Mindanos (Pvt) Limited
12.2017 - 01.2024
Senior Telecom Engineer
Airbus Defense and Space Communications
12.2017 - 12.2018
PMP
12-2016
Telecom Engineer
Atlas Telecom
05.2016 - 08.2017
Telecom Field Engineer
Nasco
09.2012 - 04.2016
System Engineer
NITRS
05.2008 - 09.2012
MBA - Business, Marketing
Walden University
04.2001 -
Bachelor of Science - Computer Networking And Telecommunications
National University of Sciences & Technology
04.2001 -