Hi, I’m
Muhammad Umer Rafique
Management
Lahore,Punjab
Summary
Accomplished professional with a proven track record at Call Courier Pvt.ltd, adept in strategic planning and problem-solving. Enhanced customer satisfaction and team productivity through innovative resolution processes and effective staff management. Skilled in negotiation and communication, consistently achieving and surpassing sales targets at Cakes & Bakes.
Overview
1
year of professional experience
Work History
Call Courier Pvt.ltd (Post Ex)Lahore
IR (Issues Resolution Exactive)
09.2023 - Current
Job overview
- Reduced case backlog by prioritizing urgent matters and delegating tasks effectively.
- Enhanced customer satisfaction by efficiently resolving complex issues and implementing appropriate solutions.
- Improved communication between departments involved in the resolution process, reducing delays and increasing collaboration.
- Streamlined resolution processes for quicker response times and increased customer satisfaction.
- Negotiated mutually beneficial agreements between customers and the company, fostering long-term relationships.
- Recognized as an expert in conflict resolution techniques, often consulted by colleagues on challenging cases.
- Implemented new procedures that resulted in improved efficiency and effectiveness of the resolutions process.
Cakes & BakesFaisal Town Lahore
Sales Associate
07.2023 - 09.2023
Job overview
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
University of Education Township Lahore
Bachelor Of Business Administration from Management
Govt Shalimar College Bagbanpura Lahore Shalimar Bhagbanpura Lahore
I.Com from Accounts
10.2022
Govt School Tajpura Lahore Tajpura Road Lahore
Matriculation (Biology) from Medical Informatics
04.2019
Skills
Strategic planning
Languages
English
Beginner (A1)
Urdu
Intermediate (B1)
Punjabi
Beginner (A1)
Interests
Cricket
Snooker
Business
Research
Timeline
IR (Issues Resolution Exactive)
Call Courier Pvt.ltd (Post Ex)
09.2023 - Current
Sales Associate
Cakes & Bakes
07.2023 - 09.2023
University of Education
Bachelor Of Business Administration from Management
Govt Shalimar College Bagbanpura Lahore
I.Com from Accounts
Govt School Tajpura Lahore
Matriculation (Biology) from Medical Informatics
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