MUHAMMAD UMER NIAZ
STUDENT
Hafizabad
Summary
At Latif Wavings, I spearheaded initiatives that significantly enhanced employee engagement and customer satisfaction, mastering both negotiation and budget management. My leadership led to a culture of collaboration and continuous improvement, directly contributing to financial growth and operational excellence.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
Work History
Assistant Manager
Latif Wavings
01.2022 - Current
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Bachelor of Arts - BS Politics And Parliamentary Studies
Government College University
Faisalabad, Punjab, Pakistan 10.2020 - 08.2024
Intermediate - Intermediate in Computer Science
Aspire Group of College
Hafizabad, Punjab, Pakistan 05.2018 - 09.2020
Metriculation - Biology
MH Sufi Foundation School
Hafizabad, Punjab, Pakistan 03.2016 - 08.2018
Skills
Team motivation
Employee Scheduling
Customer Relations
Staff Management
Negotiation
Sales Growth
Sales Reporting
Staff Development
Budgeting and finance
Money Handling
Languages
Urdu
Native language
English
Intermediate
B1
Timeline
Assistant Manager
Latif Wavings
01.2022 - Current
Bachelor of Arts - BS Politics And Parliamentary Studies
Government College University
10.2020 - 08.2024
Intermediate - Intermediate in Computer Science
Aspire Group of College
05.2018 - 09.2020
Metriculation - Biology
MH Sufi Foundation School
03.2016 - 08.2018
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