Summary
Overview
Work History
Education
Skills
Certification
Projects
Hobbies and Interests
Personal Information
Accomplishments
Languages
Websites
Interests
Timeline
Generic
Muhammad Umer Farooq

Muhammad Umer Farooq

Narowal

Summary

Results-oriented professional with a demonstrated ability to excel in diverse roles across various industries. Expertise in operations, customer service, and problem-solving has led to enhanced organizational efficiency and improved client satisfaction. Adept at managing multiple priorities, collaborating with cross-functional teams, and maintaining meticulous attention to detail in fast-paced environments. Career goals include leveraging these skills to drive impactful solutions and contribute to organizational success.

Overview

6
6
years of professional experience
2
2
Certification

Work History

UI / UX Designer Intern

11.2024 - Current
  • Contributed to the design and optimization of user interfaces, collaborating with cross-functional teams to create intuitive and user-friendly digital experiences
  • Assisted in conducting user research, wireframing, prototyping, and usability testing to enhance usability and visual appeal
  • Gained hands-on experience with design tools such as Figma, while deepening my understanding of design principles and user-centered design processes

Operational Executive

Iqbal Sons Ceramic and Sanitary Store
01.2019 - 12.2024
  • Streamlined inventory management processes, reducing stock discrepancies by 20% and improving order fulfillment efficiency
  • Coordinated with suppliers to ensure timely delivery of products, enhancing overall operational effectiveness and customer satisfaction
  • Implemented training programs for staff on product knowledge and customer service, leading to a 25% increase in positive customer feedback

Sales Executive

Iqbal Sons Bricks Manufacturing Company
06.2023 - 11.2024
  • Developed and maintained strong relationships with clients, ensuring a consistent pipeline of sales for various brick products
  • Conducted market research to identify new business opportunities and trends, effectively expanding the customer base
  • Collaborated with production and logistics teams to ensure timely delivery and customer satisfaction, contributing to a 15% increase in sales over one year

Calling Agent

Maxsify International Insurance Call Center
09.2022 - 11.2022
  • Managed inbound and outbound calls to assist customers with inquiries, policy information, and claims processing, ensuring high levels of customer satisfaction
  • Utilized CRM software to accurately document interactions and track customer feedback, contributing to improved service strategies
  • Achieved and exceeded daily call targets, enhancing sales conversions through effective communication and relationship-building techniques

Education

BS - Computer Science

University of Management and Technology
Lahore
01.2023

Pre-Engineering -

Private
Narowal
01.2019

Matriculation -

Govt. High School Saddowala
Narowal
01.2016

Skills

  • Frontend Web Development
  • UI/UX Development
  • Verbal and Written Communication
  • Collaborative Problem Solving
  • Team Leadership
  • Effective Problem Resolution

Certification

  • UI / UX Designer
  • Sustainable Development Initiative (SDI)

Projects

Final Year Project (FYP), Estate is a cutting-edge real estate platform designed to serve both individual consumers (B2C) and Business (B2B), streamlining the property buying, selling, and rental processes through a user-centric interface. The website offers a comprehensive suite of features, including advanced property search, detail listings, user registration, mortgage calculators, and dedicated customer support for B2C users, while providing a robust set of tools for B2B clients, such as agents and broker registration, property listing management, lead generation, CRM Integration, and commission tracking. Leveraging a robust technology stack, Including HTML, CSS, Java Script and Ruby on Rails as Backend. Estate Ease is poised to revolutionize the real estate industry by enhancing user experience, operational efficiency, and transactional transparency.

Hobbies and Interests

  • Passion for aviation and flight technology
  • Experienced in flight simulation and virtual piloting
  • Enthusiastic about navigation systems and meteorology
  • Enjoys exploring new destinations
  • Actively participates in aviation clubs
  • Digital Exploration
  • Cricket

Personal Information

  • Date of Birth: 02/18/00
  • Nationality: Pakistan

Accomplishments

  • Certificate Of Appreciation

Languages

Urdu
Native language
English
Intermediate (B1)
B1

Interests

Passion for aviation and flight technology

Experienced in flight simulation and virtual piloting

Enthusiastic about navigation systems and meteorology

Enjoys exploring new destinations

Actively participates in aviation clubs

Digital Exploration

Cricket

Timeline

UI / UX Designer Intern

11.2024 - Current

Sales Executive

Iqbal Sons Bricks Manufacturing Company
06.2023 - 11.2024

Calling Agent

Maxsify International Insurance Call Center
09.2022 - 11.2022

Operational Executive

Iqbal Sons Ceramic and Sanitary Store
01.2019 - 12.2024

BS - Computer Science

University of Management and Technology

Pre-Engineering -

Private

Matriculation -

Govt. High School Saddowala
Muhammad Umer Farooq