MUHAMMAD TOQEER ABBAS
Lahore
Summary
Results-driven Senior Business Development Specialist with extensive experience in B2B sales, client relationship management, and revenue growth strategies. Skilled in identifying and capitalizing on new business opportunities, I excel in both inbound and outbound sales, including cold calling and upselling. Proven expertise in the BPO industry, delivering exceptional customer support while leading business development initiatives. Adept at implementing strategic growth plans, fostering strong relationships with clients, and consistently achieving sales targets. With a focus on effective communication, I am dedicated to driving success and contributing to the growth of organizations by leveraging my industry knowledge and strategic vision.
Overview
10
10
years of professional experience
Work History
Sr. Business Development Specialist
Medcare MSO
11.2023 - Current
- Drive business growth by leading strategic outreach efforts, including cold calling, email marketing, and LinkedIn networking, to generate qualified leads and expand client acquisition.
- Build and maintain strong relationships with healthcare providers, clinics, and hospitals to foster long-term partnerships and sustain revenue growth.
- Conduct ongoing market research and competitor analysis to identify new opportunities and continuously refine RCM service offerings.
- Develop and implement customized sales strategies, consistently achieving and exceeding monthly and quarterly revenue targets.
- Collaborate with internal teams to optimize client onboarding, enhance service delivery, and track key performance metrics to support data-driven decision-making.
Sales Development Representative (SDR)
CallTastic
05.2024 - 10.2024
- Conducted 150+ daily outbound calls to realtors, pitching Upequity’s Trade-Up and Equity Advance programs, designed to streamline real estate transactions for homeowners.
- Delivered persuasive presentations to highlight the benefits of Upequity’s non-traditional real estate solutions, successfully scheduling Zoom meetings with potential clients.
- Reviewed client-provided disclaimers to ensure compliance and legitimacy of meetings and transactions, maintaining high-quality standards.
- Maintained accurate records of outreach activities and client interactions across internal trackers and platforms to support operational transparency.
- Consistently exceeded daily and weekly quotas by leveraging effective communication and relationship-building strategies with realtors.
Senior Business Development Specialist
Medcare MSO
07.2023 - 05.2024
- Drive business growth by leading strategic outreach efforts, including cold calling, email marketing, and LinkedIn networking, to generate qualified leads and expand client acquisition.
- Build and maintain strong relationships with healthcare providers, clinics, and hospitals to foster long-term partnerships and sustain revenue growth.
- Conduct ongoing market research and competitor analysis to identify new opportunities and continuously refine RCM service offerings.
- Develop and implement customized sales strategies, consistently achieving and exceeding monthly and quarterly revenue targets.
- Collaborate with internal teams to optimize client onboarding, enhance service delivery, and track key performance metrics to support data-driven decision-making.
Account Executive
Motive Formerly KeepTruckin
03.2022 - 07.2023
- Identified and engaged small to medium-sized businesses through outbound cold calls, emails, and SMS campaigns, effectively communicating the value of ELD and Dashcam solutions.
- Qualified leads by understanding client needs and pain points, ensuring accurate and timely follow-ups to drive sales pipeline growth.
- Developed and delivered tailored sales presentations, addressing client-specific challenges and showcasing product benefits to close high-value deals.
- Consistently met and exceeded monthly and quarterly sales targets by implementing strategic outreach tactics and negotiation techniques.
- Maintained detailed records of outreach activities, monitored lead engagement using email tracking tools, and provided regular reports on conversion rates and pipeline status.
Agent Support Executive (ASE) and Customer Support Executive (CSE)
IBEX
04.2020 - 03.2022
- Provided comprehensive support for Western Union’s consumer and agent transactions, addressing domestic and international money transfers, refunds, and profile-related concerns.
- Assisted authorized Western Union retail agents with transactional and technical issues, including refunds, cancellations, and password resets, ensuring seamless operations.
- Ensured strict adherence to compliance guidelines, maintaining a 100% compliance rate while verifying and authenticating customer and agent profiles.
- Conducted basic troubleshooting for application-related issues, improving customer and agent experience across the APAC, US, and Canadian regions.
- Collaborated with internal teams to manage escalations, generate case numbers, and provide timely updates, achieving high-resolution efficiency for customer and agent concerns.
Sales Executive
DGS
01.2018 - 03.2020
- Delivered exceptional sales performance by handling inbound calls for American-based companies specializing in landline, internet, cable, and home security services.
- Identified customer needs through active listening and recommended tailored packages and promotions, enhancing customer satisfaction and driving sales.
- Consistently achieved and exceeded sales targets through upselling techniques and a goal-oriented approach in a high-pressure environment.
- Educated customers on product benefits, promotions, and terms, ensuring transparency and a positive client experience.
- Demonstrated strong multitasking and time-management skills while handling diverse service providers such as Comcast Xfinity, Spectrum, Cox Communication, and HughesNet.
Customer Sales Executive (CSE)
IBEX GLOBAL
02.2015 - 02.2018
- Engaged with international customers via inbound and outbound calls, consistently exceeding performance and quality targets while ensuring customer satisfaction.
- Played a key role in the Little Blue Book and AT&T projects, focusing on upselling, customer retention, and offering timely promotions to enhance customer experience.
- Successfully implemented add-ons through upselling strategies, contributing to increased revenue and customer loyalty.
- Maintained a high performance close rate, meeting sales targets within specified time frames and demonstrating strong sales acumen.
- Led training sessions and meetings to enhance team productivity and achieve consistent sales performance across various projects.
Education
MBA - HR
University Of Education
Lahore, Punjab, Pakistan01.2018
Graduation - Commerce
University of Punjab
Lahore, Punjab, Pakistan01.2014
Intermediate - Commerce
BISE Lahore
Lahore, Punjab, Pakistan01.2012
Matriculation - Science
BISE Lahore
Lahore, Punjab, Pakistan01.2010
Skills
- Data-driven decision making
- Key account management
- Business modeling
- Relationship management
- Pricing strategy
- Sales funnel optimization
- Customer relationship management
- Account management
- Lead development
- Cold calling
- Email campaigns
Timeline
Sales Development Representative (SDR)
CallTastic
05.2024 - 10.2024
Sr. Business Development Specialist
Medcare MSO
11.2023 - Current
Senior Business Development Specialist
Medcare MSO
07.2023 - 05.2024
Account Executive
Motive Formerly KeepTruckin
03.2022 - 07.2023
Agent Support Executive (ASE) and Customer Support Executive (CSE)
IBEX
04.2020 - 03.2022
Sales Executive
DGS
01.2018 - 03.2020
Customer Sales Executive (CSE)
IBEX GLOBAL
02.2015 - 02.2018
MBA - HR
University Of Education
Graduation - Commerce
University of Punjab
Intermediate - Commerce
BISE Lahore
Matriculation - Science
BISE Lahore
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