Muhammad Talha Amin
H.No:-D-502/E Bahria Colony Near Bahria Colg. Azad Pattan Road Kahuta Distt. Rwp
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
14
14
years of post-secondary education
2
2
Certifications
6
6
Languages
Work History
Manager
Customer Care & Dealing Services
Kahuta
01.2012 - Current
Good experience by dealing different categories customer's.
Project Leader
Mortgage
Rawalpindi
10.2016 - 11.2017
I worked on mortgage project in 3 countries (Australia,Canada & UK)
Customer Care Supervisor
Friend's Electronics & Road Master
Kahuta
12.2018 - 03.2020
W
- Managed department call volume of [Number] calls per day and coordinated department schedules to maximize coverage during peak hours.
- Applied best practices in customer service, sales and employee management to exceed organizational goals.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
No Degree - Matriculation (Science)
Fauji Foundation Model Secondary School
Kahuta 05.2001 -
Associate of Science - Health Safety & Environmental Engeenering (HSE)
Skill Testing Association
Rawalpindi Pakistan 06.2011 - 06.2014
Associate of Science - D.A.E Mechanical
Kahuta Institute of Technology Nougran
Kallar Sayedan Road,Kahuta 09.2013 - 07.2016
Bachelor of Science - Computer Science
Virtual University
Lahore 04.2017 - Current
Skills
Ms Office
Autodesk Inventor
AutoCad
Photography
Videography
Certification
)3 Months Computer Applications Course
Hobbies
Drafting
Crafting
Painting
Reading
Challenge Worker
Models Making
Timeline
Customer Care Supervisor
Friend's Electronics & Road Master
12.2018 - 03.2020
03 Months Course of Basic Safety Inspector
01-2018
Bachelor of Science - Computer Science
Virtual University
04.2017 - Current
Project Leader
Mortgage
10.2016 - 11.2017
Associate of Science - D.A.E Mechanical
Kahuta Institute of Technology Nougran
09.2013 - 07.2016
Manager
Customer Care & Dealing Services
01.2012 - Current
Associate of Science - Health Safety & Environmental Engeenering (HSE)
Skill Testing Association
06.2011 - 06.2014
)3 Months Computer Applications Course
05-2011
No Degree - Matriculation (Science)
Fauji Foundation Model Secondary School
05.2001 -