I’m a tech-loving person who believes great customer service starts with listening. As an engineering student, I’ve spent years breaking down complex tech into easy-to-understand steps for classmates. Whether explaining how a gadget works or helping someone find the right tool for their needs, I focus on making interactions friendly, clear, and personal. I’m excited to bring this mindset to Apple—a place that values creativity, teamwork, and putting people first. Ready to work nights, weekends, or holidays to help customers discover products that make their lives better.
Hi, I’m
Muhammad Taimur Mughal
London
Summary
Overview
2
years of professional experience
Work History
Pintech Instruments
Customer Support and Service
03.2024 - 10.2024
Job overview
- Supported multiple customers simultaneously in a fast-paced environment, maintaining composure and professionalism under pressure.
- Collaborated with team members to share knowledge and assist with complex inquiries.
- Maintained up-to-date knowledge of product and service changes.
- Received consistent positive feedback for exceeding customer expectations and demonstrating a commitment to continuous improvement.
- Educated customers on purchase options and provided guidance on selecting the right products to meet their needs.
Forward Sports Pvt. Limited
Intern
06.2022 - 09.2022
Job overview
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
- Responded to general inquiries from members, staff and clients via e-mail.
- Established lasting customer relationships using active listening and problem-solving skills.
- Demonstrated willingness and interest in learning new tasks and skills.
Education
London Metropolitan UniversityLondon
Master of Science from Data Analytics
05-2026
University Overview
University of Management And TechnologyLahore, Punjab, Pakistan
Bachelor of Science from Electrical Engineering
11-2023
University Overview
- Merit Scholarship, 2019-2023 from School of Engineering
Skills
- Familiarity with Apple Products
- Customer Needs Assessment
- Solution Personalization
- Multi-Customer Support in Fast-Paced Environment
- Active Listening & Empathetic Communication
- Adaptability to Collaborative Workflows
- Adherence to Ethical Standards & Company Values
- Time Management
- Attention to Detail
Hobbies
Hobbies
- Collaborative Gaming
- Helping Friends/Family Master New Tech
- Gym
Languages
Urdu, Punjabi
Native language
English
Advanced
C1
Timeline
Customer Support and Service
Pintech Instruments
03.2024 - 10.2024
Intern
Forward Sports Pvt. Limited
06.2022 - 09.2022
London Metropolitan University
Master of Science from Data Analytics
University of Management And Technology
Bachelor of Science from Electrical Engineering
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