Muhammad Tahir Ashraf
ACCOUNTS
Lahore,15
Summary
Client-focused Account Manager with extensive experience in cultivating relationships and driving growth. Negotiated contracts and resolved client issues while aligning services to specific needs. Facilitated team collaboration and adapted to changing environments, demonstrating strong communication and problem-solving capabilities.
Overview
4
4
Languages
16
16
years of professional experience
Work History
Account Manager
Maisha Bottlers Zanzibar Company Limited (Metl Group)
Zanzibar, Tanzania
09.2021 - Current
- Managed client accounts, ensuring satisfaction and timely communication of project updates.
- Developed strategic proposals to enhance customer engagement and retention initiatives.
- Led cross-functional teams in executing large-scale projects while maintaining budget constraints.
- Mentored junior account managers, fostering skill development and knowledge sharing within the the team.
- Streamlined reporting processes for account performance metrics, improving overall efficiency.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales the team to identify potential upsell opportunities and expand client the base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Improved overall team productivity by implementing best practices in organization and time management.
- Assisted in the development of training materials for new hires, ensuring smooth a smooth onboarding process.
- Recorded accurate and efficient records in the customer database.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Trained new employees on customer service, money handling and organizing strategies.
- Submitted Monthly report on time to Financial Controller.
- Manage Record of Purchase, Sales, Inventory Stock
- Deal with Tax and other Regulatory Authority.
- Support Group other Beverage units of Mbeya, Moshi and Mwanza for timely reports preparation.
- Followed and implemented beverage production related SOPs.
- Support in other projects Pet Recycling, Preform Manufacturing, PP Bags, HDPE.
Factory Operations & Accountant
S & K Co. (Tanzania) Limited
Dar Es Salaam, Tanzania
11.2021 - 03.2024
- Developed and implemented budgeting processes, driving strategic financial planning initiatives.
- Managed financial reporting and analysis to ensure compliance with local regulations.
- Oversaw accounts payable and receivable processes, enhancing cash flow management efficiency.
- Mentored junior accountants, fostering professional development and ensuring adherence to best practices.
- Streamlined month-end closing procedures, reducing turnaround time for financial statements.
- Led audits by coordinating documentation and liaising with external auditors to ensure transparency.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Prepared and filed tax forms to meet the needs of customer.
- Identified significant tax savings opportunities by conducting in-depth research on applicable deductions and credits.
- Trained new employees on accounting principles and company procedures.
Account Manager
A.M Steel & Iron Mills Limited
Dar Es Salaam, Tanzania
06.2013 - 01.2021
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Streamlined internal processes for better efficiency in account management tasks.
- Managed client accounts, ensuring satisfaction and timely communication of project updates.
- Optimized account allocation among team members to ensure balanced workload and focus on high-priority clients.
- Conduct Internal Audits.
- Liaison with the company auditors for company annual audit.
- Liaise with Tax authorities for tax related matters.
- Liaise with the bank for daily transactions, Credit portfolio and arrangement of documents for opening of Letter of Credit.
- Manage imports and exports of the company with paperwork, liaising with International clients and clearing agent.
- Developed strategic proposals to enhance customer engagement and retention initiatives.
- Coordinated with production teams to align on project timelines and deliverables.
- Analyzed market trends to identify new business opportunities and competitive positioning.
Assistant Manager Business Appraisal
Hameed & Co (CHARTERED ACCOUNTANTS)
Lahore, Pakistan
07.2012 - 05.2013
- Managed client relationships, ensuring timely communication and resolution of inquiries.
- Assisted in the preparation of financial statements and tax returns for various clients.
- Streamlined internal processes to enhance accuracy and efficiency in accounting practices.
- Provided training and guidance to junior staff on accounting software and best practices.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Survey Clients for Income Assessment for bank as third party
- Prepared Income Estimation Reports for bank.
- Prepare Staff monthly Salaries
Account Executive
Imran Ul Haq Couture
Lahore, Pakistan
09.2010 - 06.2012
- Managed sales presentations, effectively showcasing product offerings to diverse client.
- Cultivated client relationships, enhancing customer satisfaction and loyalty.
- Collaborated with design team to develop customized solutions tailored to client needs.
- Conducted market research, identifying trends to inform sales strategies and product development.
- Assisted in executing marketing campaigns, promoting brand visibility and engagement.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
Bank Intern
Bank Of Punjab
Lahore, Pakistan
04.2010 - 07.2010
- Supported account opening processes by gathering necessary documentation and verifying customer information.
- Assisted with daily customer transactions, ensuring efficient service and accuracy.
- Collaborated with team members to maintain compliance with banking regulations and internal policies.
- Engaged in training sessions to enhance understanding of banking products and services offered.
- Participated in branch operations, contributing to smooth workflow during peak hours.
- Updated customer records in banking software, ensuring data integrity and confidentiality.
- Observed best practices for cash handling and transaction processing to minimize errors and risks.
- Served as a valued member of the bank's internship program, consistently receiving positive feedback from supervisors and colleagues.
- Supported branch operations by accurately processing transactions, including deposits, withdrawals, wire transfers, and loan payments.
- Executed wire transfers, stop payments and account transfers.
Education
Bachelor in Commerce - Accounting and Finance
Superior College of Commerce
LahoreSkills
- Account management
- Customer relationship management (CRM)
- Business development
- Client management
- Account forecasting
- Performance analysis
- Financial software
- Operations
- Issue resolution
- Customer service
- Tally ERP 9
- Mentorship programs
- Teamwork and collaboration
Accomplishments
- Supervised team of 12 staff members.
- Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
- Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
Languages
Urdu
English
Swahili
Punjabi
Timeline
Factory Operations & Accountant
S & K Co. (Tanzania) Limited
11.2021 - 03.2024
Account Manager
Maisha Bottlers Zanzibar Company Limited (Metl Group)
09.2021 - Current
Account Manager
A.M Steel & Iron Mills Limited
06.2013 - 01.2021
Assistant Manager Business Appraisal
Hameed & Co (CHARTERED ACCOUNTANTS)
07.2012 - 05.2013
Account Executive
Imran Ul Haq Couture
09.2010 - 06.2012
Bank Intern
Bank Of Punjab
04.2010 - 07.2010
Bachelor in Commerce - Accounting and Finance
Superior College of Commerce