Muhammad Shabbir Toor
Customer Service Manager
Lahore Cantt,Lahore
Summary
Goal-oriented Customer Service Manager with 8 years of experience in customer relationship roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service. Also boosting company revenue by auditing company associated third parties
Overview
17
17
years of post-secondary education
8
8
years of professional experience
Work History
Customer Service Manager
Dawlance (A Subsidiary of Archelik A.S.)
Lahore, Punjab
04.2015 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Excellent use of company software’s i.e. Sales force, CRM and share point.
- Branch and its franchises operation management. TSO skills enhancement, complaint managing and resource planning.
- Development of third party network to cater seasonal load
- Upgrading Authorized workshop network as per company standardized Reception, Workshop and Mobile projects.
- Branch inventory management via Central Store to maintain safety stock level.
- Implementing Health & safety procedures in Branch and Franchises.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Got high performance award from Senior Management by identifying difference in PCB of split ACs models and improvement in compressor suction line broken cases saving 10 Million Rupees by modification in design.
Sales & Application Engineer
Izhar Energy Services
Lahore, Punjab
07.2013 - 09.2014
- Sale of 10 KVA system to Client living in EME Society 144-H.
- Completing Govt funded project of solar street lights in Noshera Virkan, Gujranwala and installation of 20 numbers of Solar powered street lights for whole 12 hours uninterrupted power supply.
- Organizational Skills, Documentation Skills, Communication Skills
- Working to strict deadlines, Contract Administration and close monitoring of contractors’ performance and project related activities.
- Sales of solar systems to domestic, commercial and Industrial solutions.
- To manage, monitor, control processes of all import items, their shipments, custom clearances
- Working experience with Solar items (PV, Pumps, Water Heater and LED lighting.
Project Engineer (Rotary Equipment)
DESCON Engineering Limited
Dera Murad Jamali, Balochistan
11.2012 - 05.2013
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Handled Technical advisors and Clients from different countries for Steam Turbine (Japan) and Cooling Tower (Hyundai).
- Lead my team in all challenging tasks of installation.
- Shown my abilities as good team player.
- Understand drawings of rotary equipment and then working according to it.
- Installation of Steam turbine and all Equipment are imported from (Fuji Electric and Co.) Japan.
- Installation of Cooling Tower and all accessories(Fills, water Distribution Lines, Drift Eliminators, Gear Boxes, Drive Motors, Fan blades and Stacks)
Internship Student
PTCL (Pakistan Telecommunication Limited)
Lahore, Punjab
07.2011 - 08.2011
- Interacted with customers by phone, email or in-person to provide information.
- Maintained high levels of efficiency during training by taking detailed notes and asking questions.
- Learned new materials, processes and programs quickly.
Internship Student
Super Asia MDS (Pvt) Ltd
Lahore, Punjab
06.2010 - 07.2010
- Answered phone inquiries to provide basic company information and direct callers to appropriate personnel.
- Attended training courses to build understanding of processes, techniques and industry.
- Increased training efficiency by working closely with supervisor and coworkers, asking questions, and giving honest, detailed feedback.
Education
Bachelor of Science - B.Sc. Mechatronics And Control Engineering
UET Lahore
GT Road Lahore 08.2008 - 08.2012
Associate of Science - F.Sc. Pre Engineering
Govt. Science College, Wahdat Road, Lahore.
Wahdat Road, Lahore. 05.2006 - 04.2008
High School Diploma -
Jinnah Public Secondary School
Gulberg 3, Lahore 01.1995 - 01.2006
Skills
Customer Relationship Management Software (CRM)
Microsoft Outlook, Word and Excel
Customer-focused
Complaint resolution
Staff education and training
Adherence to high customer service standards
Inter-department collaboration
Accomplishments
- Attain 1st runner up position among 18 projects at Final year Project Exhibition during Graduation.
- Attain 1st Position in Islamic Quiz Competition all over the Punjab.
- Attain 2nd runner up position in Pakistan Quiz Competition in Punjab.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
References:
- Muhammad Liaquat Saleem (Planning Manager Hyundai)
- Sajid Ali Khan (Sr. Manager Accounts Dawlance)
- Muhammad Abrar Hussain (Descon Engineering Ltd)
- Muhammad Ahsan (Project Engineer Sagimcom Int.)
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Manager
Dawlance (A Subsidiary of Archelik A.S.)
04.2015 - Current
Sales & Application Engineer
Izhar Energy Services
07.2013 - 09.2014
Project Engineer (Rotary Equipment)
DESCON Engineering Limited
11.2012 - 05.2013
Internship Student
PTCL (Pakistan Telecommunication Limited)
07.2011 - 08.2011
Internship Student
Super Asia MDS (Pvt) Ltd
06.2010 - 07.2010
Bachelor of Science - B.Sc. Mechatronics And Control Engineering
UET Lahore
08.2008 - 08.2012
Associate of Science - F.Sc. Pre Engineering
Govt. Science College, Wahdat Road, Lahore.
05.2006 - 04.2008
High School Diploma -
Jinnah Public Secondary School
01.1995 - 01.2006