Muhammad Saqib Tausief
Sr. Application Support Engineer | Business Analysis | Project Management | Customer Support | Operations
Karachi
Summary
Results-driven experience in requirement gathering, stakeholder communication, and Agile project management. Skilled in translating business needs into clear user stories, facilitating cross-functional collaboration, and ensuring smooth project execution. Proficient in Azure Boards for backlog management and tracking progress. Adept at conducting daily stand-ups, coordinating with teams to resolve issues, and maintaining strong client relationships. Passionate about optimizing business processes and delivering value-driven solutions.
Overview
8
8
years of professional experience
Work History
Application Support Engineer
Think Digitally
11.2024 - Current
- Facilitated requirement gathering by engaging with clients through emails and calls to understand business needs and translate them into clear user stories with acceptance criteria.
- Collaborated with cross-functional teams, including developers and QA, to refine requirements and ensure smooth implementation.
- Managed Azure Boards, tracking project progress, prioritizing backlogs, and ensuring efficient workflow management.
- Led daily stand-up meetings, aligning teams on project status, blockers, and next steps in an Agile/Scrum environment.
- Conducted impact analysis to assess the feasibility of new requirements and suggest optimal solutions.
- Acted as a bridge between stakeholders and technical teams, ensuring business goals are effectively translated into actionable deliverables.
- Provided continuous support by addressing client queries, clarifying requirements, and ensuring alignment throughout the project lifecycle.
Sr. Internet Services Representative
Breakthru
01.2021 - 11.2024
- Handling live chats more then 100 a day.
- Working on company's product.
- Providing client billable customer with satisfaction.
- Assisting high priority customers with complete satisfaction.
- Generating tickets while to resolve the product issues.
- Handling incoming chats from businesses based in the USA, Canada, UK, New Zealand, and Australia
Analysis/ Project Management
Freelance
04.2022 - 02.2024
- Achievements/Tasks
- Working as a bridge between stakeholders.
- Creating mockups on Balsamiq.
- Responding to queries via email and calls.
- Tracking the progress of project via JIRA.
- Documenting the requirements.
- Assigning tasks to development team.
Operation Lead
Marjan Trading Company
01.2017 - 01.2021
- Achievements/Tasks
- Briefing Military officers about the progress of contracts.
- Ensuring client's satisfaction.
- Dealing with multiple departments.
Education
Certificate - Certified Business Analysis Professional™ (CBAP®)
Coursera
USA 04.2001 -
Certificate - Scrum Master Certification Specialization
Coursera
USA 04.2001 -
Certificate - Agile Project Management
HP Information Technology Compant
USA 04.2001 -
Certificate - Master Your Voice For Voice
SIMS
Karachi, Pakistan 04.2001 -
Skills
User support
Root cause identification
Incident management
Customer support
Agile project management
Verbal and written communication
Team building
Time management
Professionalism
Tracking and documentation
Project coordination
Education
- Iqra University - Bachelors in Computer Science.
- Bahria College Karsaz - Intermediate
- Happy Home School - Matriculation
Timeline
Application Support Engineer
Think Digitally
11.2024 - Current
Analysis/ Project Management
Freelance
04.2022 - 02.2024
Sr. Internet Services Representative
Breakthru
01.2021 - 11.2024
Operation Lead
Marjan Trading Company
01.2017 - 01.2021
Certificate - Certified Business Analysis Professional™ (CBAP®)
Coursera
04.2001 -
Certificate - Scrum Master Certification Specialization
Coursera
04.2001 -
Certificate - Agile Project Management
HP Information Technology Compant
04.2001 -
Certificate - Master Your Voice For Voice
SIMS
04.2001 -