Muhammad Saqib Hameed

BANKING OPERATIONS & CUSTOMER SERVICE PROFESSIONAL Branch Operations Centralization Business Development Administration Manpower Leadership Customer Services Account Opening Statutory Compliance Profile Summary Having more than 25 years of diverse banking experience including HBL (Dubai), Over the years, was able to develop a sound professional profile through comprehensive exposure in various areas of banking. Passionate, motivated & committed banker, possessing extensive knowledge in banking operations, good team building & leading capabilities, Communication and interpersonal skills, with these qualities successfully supervise the Branch operations and Centralized Operations. Dedicated to exceptional customer service with the ability to cultivate positive rapport and nurture relationships by offering services beyond expectations Core Competencies Managing the entire gamut of Branch Operations with complete accountability of Cash Reconciliation and matters related with checking, signing and issuing of Pay Orders & Demand Drafts; undertaking complete verification of daily cash position and ensuring maintaining cash balances within the Cash Retention Limit of the Branch Undertaking complete verification & authorization of Inward Clearing Cheques; verifying & authorizing Outward Clearing Cheques; ensuring timely regularization of clearing zones and prompt disbursal of credit to customers; sending Outstation cheques on collection and ensuring quick credit through follow up with outstation banks Ensuring the prompt & effective servicing of Priority Banking customers including ensuring Cash / Cheques / DDs / POs and specialized services like RTGS; transferring funds as per customer’s request to Personal Account or 3rd Party Account held in another bank using RTGS Mechanism Building and maintaining relationships with Individual and Corporate clients; resolving customer’s queries with respect to opening, maintenance &closure of their accounts; ensuring customer satisfaction by achieving delivery & service quality norms and resolving their issues. Preparing & presenting daily MIS on critical areas in Branch Banking Transactions for Top Management; checking and signing Miscellaneous/Statutory reports. Also the ability to establish and operate the Centralize Operations with the team smoothly as per the management requirement.

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