Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Muhammad Saif Uddin

Karachi

Summary

Dynamic professional with a proven track record at TELETALK, excelling in customer service and staff management. Recognized for enhancing team productivity and client satisfaction through effective training and mentoring. Proficient in Adobe Photoshop, leveraging creative skills to support sales initiatives and drive business growth.

Positive, collaborative, and solutions-oriented professional with strong organizational and leadership skills. Possesses comprehensive understanding of team dynamics and project management, along with expertise in conflict resolution and performance optimization. Committed to fostering productive work environment and driving team success.

Overview

3
3
years of professional experience

Work History

Supervisor

TELETALK
03.2025 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Sales Agent

ConnAct
06.2024 - 02.2025
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of products or services to promote sales.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.

Sales Agent

TELETALK
07.2023 - 05.2024
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.

Sales Agent

Hello International
08.2022 - 05.2023
  • Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.

Education

Intermediate - Engineering

Govt. Degree Science And Commerce College
Karachi
05-2022

Matric - Computer Science

The Times School
Karachi, Sindh
04-2020

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Adobe Photoshop
  • Adobe illustrator

Languages

English
Urdu

Timeline

Supervisor

TELETALK
03.2025 - Current

Sales Agent

ConnAct
06.2024 - 02.2025

Sales Agent

TELETALK
07.2023 - 05.2024

Sales Agent

Hello International
08.2022 - 05.2023

Intermediate - Engineering

Govt. Degree Science And Commerce College

Matric - Computer Science

The Times School

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Muhammad Saif Uddin