Muhammad Saif Uddin
Karachi
Summary
Dynamic professional with a proven track record at TELETALK, excelling in customer service and staff management. Recognized for enhancing team productivity and client satisfaction through effective training and mentoring. Proficient in Adobe Photoshop, leveraging creative skills to support sales initiatives and drive business growth.
Positive, collaborative, and solutions-oriented professional with strong organizational and leadership skills. Possesses comprehensive understanding of team dynamics and project management, along with expertise in conflict resolution and performance optimization. Committed to fostering productive work environment and driving team success.
Overview
3
3
years of professional experience
Work History
Supervisor
TELETALK
03.2025 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Sales Agent
ConnAct
06.2024 - 02.2025
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Sales Agent
TELETALK
07.2023 - 05.2024
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Sales Agent
Hello International
08.2022 - 05.2023
- Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
Education
Intermediate - Engineering
Govt. Degree Science And Commerce College
Karachi05-2022
Matric - Computer Science
The Times School
Karachi, Sindh04-2020
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Adobe Photoshop
- Adobe illustrator
Languages
English
Urdu
Timeline
Supervisor
TELETALK
03.2025 - Current
Sales Agent
ConnAct
06.2024 - 02.2025
Sales Agent
TELETALK
07.2023 - 05.2024
Sales Agent
Hello International
08.2022 - 05.2023
Intermediate - Engineering
Govt. Degree Science And Commerce College
Matric - Computer Science
The Times School
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