Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
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Muhammad Saad Amir

Electrical Engineer

Summary

Dynamic and experienced Engineer with sound knowledge of monitoring and troubleshooting network communication systems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience
6
6
years of post-secondary education

Work History

Operations Engineer

Nayatel NOC
Islamabad
03.2022 - Current


  • Provide L2/L3 VPNs and IP routed services support (troubleshooting) on Cisco ASRs and Juniper MX- 960's to SLA customers
  • Monitor transmission networks of Telco's on NMS
  • Coordinate with Core, Access, NGN, Video, Systems and Transmission departments for Network/Service Level issues
  • Supported global network users with connectivity, VPN, and access issues.
  • Configured IP assignment, core network configuration, and DNS setup for new users.
  • Exceeded SLA standards for response times and problem resolution.
  • Created graphical reports to visualize network performance and uptime to management members.
  • Recommended proactive approaches to leadership team to improve stability of infrastructure components.
  • Investigating reason for Network outages, sending
  • RFOs and asking for RCAs from concerned departments
  • Plan activities and timely execute along with internal teams
  • Automate day to day Task.
  • Monitored and maintained network and software components according to established guidelines and best practices.

Network Support Engineer

Nayatel TAC
Islamabad
09.2021 - 02.2022
  • Configuration/Troubleshooting Huawei HG8247 and EG8247H5 ONTs
  • Acquire detailed knowledge about NAYAtel infrastructure and its services
  • Troubleshooting of PPPoE circuits on Juniper
  • BRAS, IPoE circuits on Cisco ASRs and IPTV services
  • Configuration/Troubleshooting of Port Forwarding,
  • NAT, Multi-NAT on Broadband routers
  • Diagnosed network problems involving combination of hardware, software, power and communications issues.
  • Supported users in setup and configuration of wireless bridge networks.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.

Education

Bachelor of Science - Electrical Engineering

COMSATS University Islamabad
09.2017 - 09.2021

High School - Engineering (Pre-Engineering)

Punjab College
03.2015 - 07.2017

Skills

Huawei NCE

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Accomplishments

· Fast Track Promotion

· Best Customer Services

· Idea initiative

Additional Information

· NOC ONBOARD Training

· ONBOARD Training for TAC

· Basic Engineering Training

Timeline

Operations Engineer

Nayatel NOC
03.2022 - Current

Network Support Engineer

Nayatel TAC
09.2021 - 02.2022

Bachelor of Science - Electrical Engineering

COMSATS University Islamabad
09.2017 - 09.2021

High School - Engineering (Pre-Engineering)

Punjab College
03.2015 - 07.2017

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Muhammad Saad AmirElectrical Engineer