Muhammad Saad Amir
Electrical Engineer
Summary
Dynamic and experienced Engineer with sound knowledge of monitoring and troubleshooting network communication systems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work History
Operations Engineer
Nayatel NOC
Islamabad
03.2022 - Current
- Provide L2/L3 VPNs and IP routed services support (troubleshooting) on Cisco ASRs and Juniper MX- 960's to SLA customers
- Monitor transmission networks of Telco's on NMS
- Coordinate with Core, Access, NGN, Video, Systems and Transmission departments for Network/Service Level issues
- Supported global network users with connectivity, VPN, and access issues.
- Configured IP assignment, core network configuration, and DNS setup for new users.
- Exceeded SLA standards for response times and problem resolution.
- Created graphical reports to visualize network performance and uptime to management members.
- Recommended proactive approaches to leadership team to improve stability of infrastructure components.
- Investigating reason for Network outages, sending
- RFOs and asking for RCAs from concerned departments
- Plan activities and timely execute along with internal teams
- Automate day to day Task.
- Monitored and maintained network and software components according to established guidelines and best practices.
Network Support Engineer
Nayatel TAC
Islamabad
09.2021 - 02.2022
- Configuration/Troubleshooting Huawei HG8247 and EG8247H5 ONTs
- Acquire detailed knowledge about NAYAtel infrastructure and its services
- Troubleshooting of PPPoE circuits on Juniper
- BRAS, IPoE circuits on Cisco ASRs and IPTV services
- Configuration/Troubleshooting of Port Forwarding,
- NAT, Multi-NAT on Broadband routers
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Supported users in setup and configuration of wireless bridge networks.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Education
Bachelor of Science - Electrical Engineering
COMSATS University Islamabad
09.2017 - 09.2021
High School - Engineering (Pre-Engineering)
Punjab College
03.2015 - 07.2017
Skills
Huawei NCE
Network Monitoring
IManager U2000 HUAWEI
Strong Follow-up
MATLAB
Accomplishments
· Fast Track Promotion
· Best Customer Services
· Idea initiative
Additional Information
· NOC ONBOARD Training
· ONBOARD Training for TAC
· Basic Engineering Training
Timeline
Operations Engineer
Nayatel NOC
03.2022 - Current
Network Support Engineer
Nayatel TAC
09.2021 - 02.2022
Bachelor of Science - Electrical Engineering
COMSATS University Islamabad
09.2017 - 09.2021
High School - Engineering (Pre-Engineering)
Punjab College
03.2015 - 07.2017