Summary
Overview
Work History
Education
Skills
Additional Information
Interests
Timeline
Hi, I’m

MUHAMMAD RIZWAN ARIF

Hospitality
Sargodha,Punjab
MUHAMMAD RIZWAN ARIF

Summary

MY OBJECTIVE / MY PASSION: To continue my career at a position where my presence, my energetic attitude for work and most importantly, my passion to get the jobs perfectly done in time can significantly improve the productivity and potential of my firm leading to growth at each and every level of the organization. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
years of professional experience
4
years of post-secondary education
3
Languages

Work History

Loco Restaurant
Karachi, Sindh

Cashier
12.2017 - Current

Job overview

  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers entering store and responded promptly to customer needs.

Miasonette Hotel
Murree, Punjab

Restaurant Supervisor
07.2012 - 08.2014

Job overview

  • Recently work in cafe 92 as a Assistant Cafe Manager in Johar Town Lahore
  • Joined, Hotel management training in hotel all Department's
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
  • Organized implementation of new banners, displays and menus.
  • Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations.
  • Developed and implemented standard operating procedures to maintain smooth operations.
  • Hired, trained and mentored staff to meet and exceed high quality standards.
  • Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Maintained accurate records of sales, labor and other costs.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Monitored food inventory and supplies to prevent waste.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Controlled food costs and managed inventory.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.

Al-Nakhal Arabian Cuisine(Put) Ltd
Lahore, Punjab

Restaurant Receptionist
01.2010 - 01.2011

Job overview

  • To 3rd June 2012
  • Joined
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Answered customer questions about hours, seating, and menu information.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Advised customers about special offerings and menu items to help drive sales.
  • Seated patrons based on guest preferences and seating availability.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Opened and closed seating sections according to volume of guests.
  • Promoted business loyalty by fostering positive customer relationships.

Relish Restaurant
Lahore, Pak

Order Taker
01.2009 - 01.2010

Job overview

  • Checked outgoing orders for accuracy before delivery.
  • Entered orders into computer system quickly and in proper sequence.
  • Quickly and carefully checked prepared items against customer orders for accuracy prior to delivery.
  • Checked in with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability and relayed information to customers.
  • Warmly greeted and welcomed customers to establishment before requesting food order.
  • Relayed additional meal requirements, dietary restrictions, allergies and special requests to kitchen staff clearly and accurately.
  • Restocked bags, cups, lids, sauces and other counter supplies.
  • Maintained stock levels of drink supplies, condiments and napkins at self-service stations during non-peak hours to reduce work interruptions.
  • Kept up-to-date on knowledge of menu items, kitchen practices and other areas of interest to accurately answer customer questions and fulfill orders.
  • Communicated with customers to address order inquiries, changes and cancellations.
  • Examined orders to confirm accuracy, completeness and adherence to customer requirements.
  • Developed and implemented strategies to increase efficiency in order processing.

Peru’s Café Lahore
Lahore, Pak

Restuarant Supervisor
01.2008 - 01.2009

Job overview

  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Developed and implemented standard operating procedures to maintain smooth operations.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Hired, trained and mentored staff to meet and exceed high quality standards.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Served consistent portions following recipes and control standards.
  • Controlled food costs and managed inventory.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Monitored food preparation, production, and plating for quality control.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Created new recipes, outlined steps, and training staff on correct preparation.
  • Planned and executed promotions and special events in close collaboration with management.

Sizzle Restaurant, Pak
Faisalabad, Punjab

Server
01.2007 - 01.2008

Job overview

  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Increased sales significantly by upselling higher-end products to customers.

Education

Allama Iqbal Open University
Islamabad Punjan

F.A from Arts
01.2021 - Current

University Overview

BISE Sargodha
Sargodha, Punjab

Matric from Science Education
01.2007 - 04.2008

University Overview

Skills

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Additional Information

Additional Information
  • Skype : , Ali422966

Interests

Travelling

Reading Books

Cycling

Timeline

Allama Iqbal Open University
F.A from Arts
01.2021 - Current
Cashier
Loco Restaurant
12.2017 - Current
Restaurant Supervisor
Miasonette Hotel
07.2012 - 08.2014
Restaurant Receptionist
Al-Nakhal Arabian Cuisine(Put) Ltd
01.2010 - 01.2011
Order Taker
Relish Restaurant
01.2009 - 01.2010
Restuarant Supervisor
Peru’s Café Lahore
01.2008 - 01.2009
Server
Sizzle Restaurant, Pak
01.2007 - 01.2008
BISE Sargodha
Matric from Science Education
01.2007 - 04.2008

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MUHAMMAD RIZWAN ARIFHospitality