Muhammad Rizwan Ahmed

Proven Specialist Trainer at OLX Pakistan, adept in motivational techniques and quality assurance, enhanced company retention and productivity by 57%. Leveraged interpersonal communication and training delivery skills to mentor 3827 new personnel, significantly boosting employee relations and organizational performance. Enthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies. Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 9 years of related experience and superior planning and time management abilities.

• Increased Quality Standards: Successfully developed and implemented quality assurance frameworks across multiple organizations, resulting in a 27% improvement in overall service quality and reduced error rates.
  
• Employee Training & Development: Designed and conducted training programs for over 3800+ employees, enhancing their skill sets and boosting team productivity by 47%.
  Introduced structured onboarding and on-the-job training initiatives, significantly reducing new hire ramp-up time.
  
• Process Optimization & Efficiency: Led process improvement initiatives that streamlined operations, resulting in a 35% reduction in handling time and improved customer satisfaction scores.
  
• Customer Satisfaction & Retention: Contributed to maintaining high customer satisfaction ratings (CSAT) by consistently monitoring and coaching teams, leading to a 95% positive feedback rate.
  
• Cross-Departmental Collaboration: Successfully managed quality assurance for multiple departments, including social media and customer support, ensuring alignment with company standards and improving response times by 25%.
  
• Recognition & Awards: Received multiple “Employee of the Month” and “Best Quality Specialist” & "Best Trainer" of the year awards for exceeding performance benchmarks and delivering outstanding results.
  

I have a passion for cooking and love experimenting with different cuisines. For me, cooking is a creative outlet where I get to explore flavors and techniques to create new dishes.

Traveling is an essential part of my life. I enjoy immersing myself in new cultures, meeting people from diverse backgrounds, and discovering unique places. Every trip is an opportunity to learn something new and broaden my perspective.

Skydiving is my ultimate thrill-seeking activity. It’s an adrenaline rush that pushes me out of my comfort zone, teaching me to embrace challenges with courage and confidence.

I find peace and satisfaction in gardening. It’s rewarding to nurture plants and watch them grow, and it’s a great way to relax and connect with nature.

Cricket is more than just a sport for me; it’s a passion. I love both playing and watching the game, as it enhances teamwork, strategy, and a competitive spirit.

I enjoy playing badminton regularly, as it keeps me active and sharp. It’s a fast-paced sport that improves agility, reflexes, and mental focus.