Muhammad Qasim Shabbir
Supervisor/Administrative Assistant
Rawalpindi
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Has experience in Customer Handling and managing all staff activities. Good knowledge of MS Office (Word, Excel, PowerPoint etc). Performance-oriented and driven with in-depth understanding of budgets, payroll and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Registration Supervisor/Administrative Assistant
National Database And Registration Authority NADRA
Islamabad
09.2020 - Current
- Trained team members on new services and products to support promotional efforts.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored front desk so that questions of the customers could be promptly addressed.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Kept high average of performance evaluations.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved office operations by automating customer correspondence, record tracking and data Management.
Junior Web Developer
Ultar Tech SMC PVT LTD
Islamabad
01.2020 - 08.2020
- Planned website development, converting mockups into usable web presence with HTML, JavaScript and React coding.
- Developed wireframes, site maps and content inventories for new website designs.
- Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
- Provided security maintenance and patching on website interface to maintain viability after launch.
- Built website interfaces with HTML and CSS.
- Applied knowledge of JavaScript and Object-Oriented Programming to create successful designs.
- Developed page layouts and navigation tools that met or exceeded user expectations.
- Implemented Google-based SEO and ad campaigns to meet budget specifications.
- Provided front-end website development using WordPress, Hubspot, and other editing software.
- Implemented content management and security resource tutorials to assist end-user training.
Education
Bachelor of Science - Software Engineering
UET Taxila (APCOMS)
APCOMS Rawalpindi 09.2014 - 09.2018
Skills
Staff Management
Documentation and control
Workflow planning
Strategic planning
Presentation design
Good Telephone Etiquette
Teamwork and Collaboration
Planning and Coordination
Active Listening
Flexible and Adaptable
Excellent Communication
Training and Development
Report preparation
Administrative support
Money handling abilities
Recordkeeping strengths
Account management
Office administration
Supervising staff
Social media knowledge
Document conversion
Office management
Mail handling
Qualified daily living activity assistant
MS Office Expert
Guest registration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Registration Supervisor/Administrative Assistant
National Database And Registration Authority NADRA
09.2020 - Current
Junior Web Developer
Ultar Tech SMC PVT LTD
01.2020 - 08.2020
Bachelor of Science - Software Engineering
UET Taxila (APCOMS)
09.2014 - 09.2018