Muhammad Qasim Sarfraz

The Operations Manager is overall responsible for the execution of tasks related to various departments, ensuring seamless operations and continuous improvement across customer service, sales, transfers, legal, public relations, and collaboration with government offices. This role involves managing multiple projects and leading teams to achieve recovery targets and service enhancements.

• Manage and coordinate activities in customer service, sales, transfer office, legal, and public relations.
• Ensure that all departments operate efficiently and collaboratively to meet organizational goals.
• Lead different projects as a team leader, overseeing the implementation and execution of initiatives.
• Monitor the day-to-day operations of ongoing developments, including residential societies, to drive improvements in service delivery and recovery metrics.
• Liaise with government offices to ensure compliance and facilitate smooth operations across various projects.
• Represent the organization in meetings and discussions with government stakeholders.
• Set and evaluate recovery targets, implementing strategies to achieve or exceed these goals.
• Conduct regular assessments of project and service performance, identifying areas for improvement and implementing necessary
• Foster a collaborative and high-performance team environment, providing support and guidance to team members.
• Develop and implement policies and procedures that enhance operational efficiency and align with organizational objectives.
  Review and update existing policies to ensure compliance with legal and regulatory requirements.
  
• Participate in the formulation of long-term strategies and objectives for the organization.
  Conduct market analysis to identify trends and opportunities that inform strategic direction.
  Develop and manage budgets for various departments and projects, ensuring cost-effective resource allocation.
  Monitor expenditures and implement strategies to reduce costs while maintaining quality of service.
  
• Lead different projects as a team leader, overseeing the implementation and execution of initiatives.
  Monitor the day-to-day operations of ongoing developments, including residential societies, to drive improvements in service delivery and recovery metrics.
  
• Government Office Coordination:Liaise with government offices to ensure compliance and facilitate smooth operations across various projects.
  Represent the organization in meetings and discussions with government stakeholders.
• Act as a member of the HR committee, contributing to discussions on policy development, employee engagement, and performance management.
  Support initiatives to enhance workplace culture and employee satisfaction
  

• Overall Supervision:
• Provide leadership and direction to the customer service, transfer, and sales departments.
• Foster a collaborative team environment to enhance performance and morale.
• Oversee the entire transfer process, ensuring timely execution from the submission of NDC (No Objection Certificate) to the delivery of allotment letters.
• Ensure compliance with company policies and procedures throughout the transfer process.
• Lead a team in sales initiatives, setting clear targets and motivating team members to achieve goals.
• Initiate and manage mega projects that align with company objectives, consistently meeting or exceeding assigned sales targets.
• Acted as the teamlead during the transfer and sales processes, ensuring high levels of client satisfaction.
• Address and resolve client inquiries and issues efficiently.
• Prepare briefs regarding ongoing litigation matters involving clients, collaborating with legal counsel as necessary to ensure accurate and comprehensive documentation.
• Maintain detailed records of all correspondence related to litigation for future reference.