Muhammad Obaidullah Karim

• Answering guest calls promptly and professionally.
• Providing detailed information about the in-room dining menu, including daily specials, portion,sizes, and ingredients.
• Assistance of guests with dietary restrictions or preferences by offering suitable menu options.
• Accurately recording guest orders, ensuring all special requests or modifications are documented.
• Upselling of additional items or beverages to enhance the guest experience.
• Confirmation of order details and delivery times with guests to avoid errors.
• Monitored order status and follow up on any delays or issues.
• Processed guest payments securely and issue receipts when required.
• Maintained detailed logs of orders and guest preferences for future reference.
• Reported guest complaints or feedback to management for resolution.
• Ensured compliance with hotel policies and service standards.
• Maintained clean and safe work environment.

• Shared menu knowledge effectively to assist guests with questions and special requests.
• Provided smooth, pleasant dining experience in fast-paced all day dining restaurant, serving 500+ guests daily.
• Smoothened shift transitions by resetting F&B areas for next service.
• Used MICROS POS to complete daily sales and inventory reports with 100% accuracy.
• Suggested restaurant menu improvements that generated in additional sales.
• Secured revenue by accurately monitoring cash intake and deposits, eliminating financial discrepancies.
• Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Checked-in deliveries and signed-off on products received.
• Ensured guests left with positive impression of restaurant by getting reviews on trip-advisor.com and booking.com helping to promote repeat business.

• Roda Grill (Steakhouse & Bar)

• Hibachi (Japanese outlet)

• Bambooda (Thai Asian outlet)

• Makan (All day dining)

• Mawal (Lebanese outlet)

Skills:

• Product knowledge on Wine pairing with Steaks, Latin American recipes & Japanese Pan Asian cuisine foods & Wines, Liqueurs, Spirits , digestives, Aperitifs, Champagne.

• Handle training for staff in professional way.

• Able to anticipate any guest needs & decision making in problems during operation.

• Controlling of all alcoholic & non-alcoholic beverages cost sales monthly inventory.

• Making of different origins basic cocktails.

• Responsible in up-selling to achieve budget.

• Maintain cleanliness of work areas, china, glass, etc. throughout shift.

• Perform shift closing on POS system and tally cash and credit card settlements.