Muhammad Numan Alam
Lahore, Punjab
Summary
Versatile and results-oriented professional with a proven track record at Al Emarat Security Service, adept in complex problem-solving and emergency response. Skilled in CCTV monitoring and fostering collaborative environments, consistently achieving high performance and service excellence. Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Overview
8
8
years of professional experience
Work History
Pharmacy Manager
Lahore Care Pharmacy
01.2020 - Current
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
Hotel Manager
Lahori Dhaba Resturant
08.2023 - 02.2024
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
Security Officer
Al Emarat Security Service
09.2016 - 11.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
Intermediate in Computer Sciences
Government College Township Boys Campus
Lahore, Punjab, Pakistan09-2015
Associate of Science - Matriculation in Science
Ch.Rehmat Ali Trust Boys High School
Lahore Punjab08-2011
Skills
- Problem Identification
- Multidisciplinary team collaboration
- Report Writing
- Incident Reporting
- General security
- CCTV Monitoring
- Emergency Response
- Patrol operations
Accomplishments
- Achieved Certification of Attendance and Evaluation by completing Annual basic renewal course from National Security Institute(NSI) and PSBD .
- Certification of Completing Annual Basic Renewal Course from NSI(UAE).
Timeline
Hotel Manager
Lahori Dhaba Resturant
08.2023 - 02.2024
Pharmacy Manager
Lahore Care Pharmacy
01.2020 - Current
Security Officer
Al Emarat Security Service
09.2016 - 11.2019
Intermediate in Computer Sciences
Government College Township Boys Campus
Associate of Science - Matriculation in Science
Ch.Rehmat Ali Trust Boys High School
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