Summary
Overview
Work History
Education
Skills
Additional Information
Software
Certification
Timeline
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Muhammad Nawaz

Information Technology
Karachi

Summary

Dedicated and results-driven Assistant Manager in IT with a proven track record of successfully overseeing and optimizing technological infrastructure to enhance organizational efficiency. Possessing comprehensive expertise in IT project management, system administration, and team leadership, I am adept at implementing strategic solutions to meet business objectives. Skilled in fostering collaborative relationships with cross-functional teams and stakeholders to drive innovation and deliver high-quality IT services. Leveraging a strong technical background, I am committed to staying abreast of industry trends and emerging technologies to ensure the continuous improvement of IT operations. My proficiency in troubleshooting, strategic planning, and team development positions me as a valuable asset in achieving and exceeding organizational goals. Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 3 years record of building positive relationships with internal and external stakeholders.

Overview

8
8
years of professional experience
15
15
years of post-secondary education
4
4
Certifications

Work History

Assistant Manager IT

Mansoor Brothers Enterprises
Karachi, SD
09.2020 - Current
  • Managed life cycle replacement of hardware and software.
  • Oversaw development and implementation of improvements to support network operations.
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Wrote strategic business plans outlining need for departmental information technology resources.
  • Coordinated secure system access of users to various department systems and platforms.
  • Liaised with other departments to minimize network interruptions and possible downtimes.
  • Learned and adapted quickly to new technology and software applications.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Gained strong leadership skills by managing projects from start to finish.
  • Created employee schedules to align coverage with forecasted demands
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored security to protect employees, customers and property.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within store.

Computer Lab Manager

Rose Education Society
02.2017 - 08.2020
  • Hires, trains, supervises, coaches, disciplines, and evaluates full-time staff. Oversees student worker scheduling, supervision, and training. Provides appropriate metrics and reports to designated IT and Library staff. Partners with other campus entities to create secure lab environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked on successful campaign to replace old desktops and laptops with new technology.
  • Implemented and maintained technology and software budget.
  • Managed over 200 Students from different grades.
  • Contributed to development of IT policies, ensuring secure and efficient use of computer lab resources
  • Coordinated with IT department to ensure seamless network connectivity in computer lab, enabling uninterrupted access for users
  • Maintained accurate inventory records for all hardware and software assets, facilitating efficient resource allocation
  • Collaborated with faculty to integrate technology into curriculum, enhancing student learning experiences

Wireless Technical Support Executive

Pakistan Tele Communication Limited LTD
Karachi, SD
01.2016 - 02.2017
  • Tracked KPIs, created continuous improvement plans.
  • Extended analysis to assist technology team efforts to resolve issues.
  • Analyzed, developed service goals for in-bound call center.
  • Identified key technology defects to streamline problem resolution.
  • Responded to customer inquiries to provided technical assistance over phone.
  • Diagnosed, troubleshot hardware, software, network issues.
  • Installed, configured operating systems, applications.
  • Helped streamline repair processes to update procedures for support action consistency.
  • Increased customer satisfaction ratings to 100%
  • Enhanced customer satisfaction by efficiently resolving technical issues, providing exceptional support.
  • Managed high volume of tickets in helpdesk system, consistently meeting, exceeding response time targets.
  • Delivered exceptional technical assistance through both phone and email channels while maintaining professionalism at all times.

Education

Bachelor of Technology - CIVIL

Newport Institute of Communications & Economics
Karachi
02.2011 - 06.2013

Diploma Associate Engineering - Civil Engineering Technology

Mono Technical Institute
Karachi
01.2008 - 01.2011

Matriculation - Computer Science

Faisal Public High School
Karachi
06.2006 - 06.2008

Primary Education - Science

Pakistan Air Force Fazaia Schools & Colleges
Korangi Creek Karachi
06.2000 - 06.2008

Skills

Network Administration

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Additional Information

  • Led successful implementation of enterprise-wide IT projects, ensuring seamless integration and adherence to project timelines.
  • Proven ability to streamline IT processes and workflows, resulting in enhanced operational efficiency and cost savings.
  • Proficient in system administration, network management, and cybersecurity protocols, ensuring the security and integrity of organizational data.
  • Demonstrated leadership skills in managing and mentoring IT teams, fostering a collaborative and high-performance work environment.
  • Extensive experience in vendor management, contract negotiations, and procurement to optimize IT services and solutions.
  • Established and maintained robust IT policies and procedures, ensuring compliance with industry regulations and standards.
  • Implemented and managed IT service desk operations, providing efficient and timely resolution of technical issues to support end-users.
  • Successfully executed disaster recovery plans, minimizing downtime and ensuring business continuity in the face of unforeseen events.
  • Adept at evaluating emerging technologies and recommending strategic IT investments to align with organizational goals.
  • Excellent communication and stakeholder management skills, facilitating effective collaboration between IT and other departments.
  • Continuously pursued professional development to stay current with industry trends, certifications, and best practices in IT management.

Software

CBS

CRM

Microsoft active directory

VMware

Cisco IOS

Network monitoring tools

Firewall management

Antivirus and anti-malware tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Slack

PRTG Network Monitor

TeamViewer

AnyDesk

Remote Desktop Protocol (RDP)

GWN Cloud

Cisco Packet Tracer

Certification

MCSA

Timeline

Assistant Manager IT

Mansoor Brothers Enterprises
09.2020 - Current

Computer Lab Manager

Rose Education Society
02.2017 - 08.2020

Wireless Technical Support Executive

Pakistan Tele Communication Limited LTD
01.2016 - 02.2017

Bachelor of Technology - CIVIL

Newport Institute of Communications & Economics
02.2011 - 06.2013

Diploma Associate Engineering - Civil Engineering Technology

Mono Technical Institute
01.2008 - 01.2011

Matriculation - Computer Science

Faisal Public High School
06.2006 - 06.2008

Primary Education - Science

Pakistan Air Force Fazaia Schools & Colleges
06.2000 - 06.2008
Muhammad NawazInformation Technology