Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Muhammad Nadir

Lahore, Punjab

Summary

Dynamic customer service professional with a proven track record at Exxon Call Center, excelling in problem-solving and active listening. Enhanced customer loyalty through empathetic complaint resolution and improved product development at Bismillah Textile Limited by leveraging market research and consumer insights. Committed to driving satisfaction and product excellence.

Overview

2
2
years of professional experience
1
1
Certification
2
2
Languages

Work History

Customer Service Representative

Exxon Call Center
02.2023 - 03.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Product Research Intern

Bismillah Textile Limited
04.2022 - 01.2023
  • Enhanced product development by conducting in-depth market research and analyzing consumer trends.
  • Identified potential product improvements with thorough analysis of customer feedback and reviews.
  • Worked closely with engineers throughout the development process, ensuring a seamless transition from ideation to production.
  • Facilitated focus groups, gathering valuable input from target users on prototype designs and functionality.

Education

Associate Degree in Computer Science - Computer Science

Virtual University Of Pakistan
Virtual University Faisal Town Campus, Lahore
04.2001 -

ICS ( Intermediate In Computer Science ) - Computer Science

Government Graduate College Khurrianwala, Fsd
Makkoana Road, Khurrianwala, Punjab, Faisalabad
04.2001 -

Skills

Customer service

Accomplishments

I’ve always focused on continuous growth, both academically and personally. I’ve excelled in my studies, developed valuable skills in areas like coding and communication, and consistently taken on leadership roles in team projects. Volunteering and engaging with my community has been a priority for me, and I’ve enjoyed making a positive impact. Overall, I’m proud of how I’ve pushed myself to learn, grow, and contribute.

Certification

Certificate of Excellence in Strategic Syllabus Planning I was awarded the Best Strategic Syllabus Planner certificate for designing and planning the syllabus for classes 1-5. This included developing personalized strategies to enhance learning and improve educational outcomes. My approach focused on creating a balanced and effective curriculum that caters to the diverse needs of students, ensuring that key concepts were taught in an engaging and comprehensive manner.

Timeline

Certificate of Excellence in Strategic Syllabus Planning I was awarded the Best Strategic Syllabus Planner certificate for designing and planning the syllabus for classes 1-5. This included developing personalized strategies to enhance learning and improve educational outcomes. My approach focused on creating a balanced and effective curriculum that caters to the diverse needs of students, ensuring that key concepts were taught in an engaging and comprehensive manner.

02-2025

Customer Service Representative

Exxon Call Center
02.2023 - 03.2024

Product Research Intern

Bismillah Textile Limited
04.2022 - 01.2023

Associate Degree in Computer Science - Computer Science

Virtual University Of Pakistan
04.2001 -

ICS ( Intermediate In Computer Science ) - Computer Science

Government Graduate College Khurrianwala, Fsd
04.2001 -
Muhammad Nadir