Muhammad Musa Raza
Product Support Specialist
Unit 404, 41 Leonard Street Bankstown Sydney- NSW
Summary
I am a qualified professional with four years of experience in the Product Support, requiring customer service, and analytical skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
6
6
Certifications
3
3
Languages
Work History
SaaS Based- Product Support Specialist
RepairDesk Inc
02.2023 - 04.2024
- Worked in SaaS based POS software house , application is used in Mobile repair industry. My JD's is to give demonstrations of the product and onboarding training to store owner and their employees.
- Enable unified inbox application and 3cx phone system with complete port-in process to onboarding with complete integration and testing. Product trainings to store owner
- Improved the overall efficiency of the support team with streamlined processes and clear communication.
- Developed strong relationships with clients, resulting in increased trust and loyalty to the company''s products. I have got 35-40 reviews from Merchant on Product User group on Facebook.
Product Support Specialist
Systems Limited
02.2020 - 02.2023
- Learn the whole product and qualifies training test, optimized workflows by identifying areas for improvement in existing processes and implementing changes accordingly.
- Generated reports to track performance and analyze trends.
- Resolved technical issues for clients through effective troubleshooting and problem-solving techniques.
- Collaborated with cross-functional teams to address complex customer issues, ensuring seamless resolution.
Inbound Sales Representative
IBEX Global - The Resource Group
09.2019 - 02.2020
- Selling Internet, phone and cable services to our global customer with integrated companies like Spectrum and Comcast.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure. Employee of the quarter with highest inbound sales revenue figure, exceeded productivity targets and sales goals by 40%.
Education
Bachelor of Science - Mechanical Engineering
Comsats University Islamabad
Sahiwal, Punjab, Pakistan 04.2001 -
Skills
Onboarding & Training Specialist
Certification
HIPAA Compliance
Additional Information
Visa Type: Work permit Subclass 476 ( Date of Arrival 16th April,2024.)
Timeline
SaaS Based- Product Support Specialist
RepairDesk Inc
02.2023 - 04.2024
Product Support Specialist
Systems Limited
02.2020 - 02.2023
Inbound Sales Representative
IBEX Global - The Resource Group
09.2019 - 02.2020
Bachelor of Science - Mechanical Engineering
Comsats University Islamabad
04.2001 -
HIPAA Compliance
Cybersafety
Advance MS Excell
Introduction to Digital Market
ChatGPT as Workplace Assistance
Employee of the quarter
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