Muhammad Muneeb Khan
Product Management
Summary
Performance-driven Vice President with 13 years of experience in insurance/takaful and mutual funds product management. Proven track record in aligning systems with business requirements, policies, and regulatory standards. Played a key role in converting a conventional insurance bank's products portfolio to an Takaful products. Successfully launched 20 products since 2017 and consistently achieved business targets for the past four years. Successfully maintained a 5 out of 5 rating in performance appraisals for the past three years.
Overview
15
15
years of professional experience
18
18
years of post-secondary education
2
2
Languages
Work History
Unit Head Wealth Products - Vice President
Faysal Bank Limited
2 2023 - Current
- Developing and executing strategies to increase revenue and market share for the wealth products unit (BancaTakaful/Mutual Funds) as well as Managing budgets and resources effectively to achieve financial targets
- Identifying new business opportunities, Products and partnerships to expand the unit's market reach and increase profitability
- Collaborating with other units (Liability/Employee banking/Cards) within the organization to ensure alignment with overall company goals and objectives
- Monitoring and analyzing industry trends and competitive dynamics to inform product development and strategy
- Building and maintaining relationships with key stakeholders, including clients, partners, and regulators
- Providing regular reporting to senior management on the performance of the wealth products unit and its contribution to overall Bank's performance.
- Identified opportunities to improve business process flows and productivity.
- Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
- Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
Product Manager
Faysal Bank Limited
02.2017 - 01.2023
- Developing and managing product suit for Unit Linked insurance product/Takaful & Investment Products
- Managing internal (Sales, Distribution channels, Operations, Risk) and external (Insurance/Takaful/Mutual Fund Partners) stakeholders for optimal business functioning
- Managing internal campaigns and sales incentive promotional schemes
- Responsible for managing sales promotions & conventions
- Liaising with the marketing department to manage product marketing collateral and branding
- Delivering timely and effective training and support to front line in collaboration with insurance partners
- Ensuring regulatory compliance to avoid penalties
- Supervise operations during internal/external audit.
Assistant Manager – Business Support
Faysal Bank Limited
09.2014 - 01.2017
- Day to day processing of Wealth Management products
- Daily reconciliation of cases which was deducted through Siebel & symbols
- Close coordination with branches for documentation
- Prepare & maintenance of MIS excel sheet on daily basis and route it to branches
- Make sure that Bancassurance applications are complete in all aspects
- Reconciliation of agency commission and its accounting aspects
- Positive internal/external audit rating with low incidents of audit objections
- Implementation & User Acceptance testing of wealth products on Siebel CRM
- Supporting product team.
Service Cluster Manager – Wealth Channel
Faysal Bank Limited
02.2013 - 08.2014
- Coordinate and manage policy alterations, cancellations and policy surrender documentations
- Developing and maintaining a local Excel MIS regarding latest status of any such alteration, cancellation and surrenders
- Follow up with cluster managers / Branch staff regarding renewals persistency
- Coordinate with head office and insurance partners regarding policy documents to ensure timely availability to customers
- Cross selling bank products to customer while calling for renewal
- Working on lapsed policies to get them reinstated and help sales team to have the maximum revenue addition.
Senior Officer
EFU Life Assurance
06.2012 - 01.2013
- Development of POS (Point of sale) system
- Provided telephone and desk-side support for Corporate PC-Based Sales Applications
- Provided one-on-one technical support to the corporate clients
- Supported the transition of the solution from Development to Production
- Produced a strong and sound network of associates
- Participated in the development of process maps & Business requirements documents
- Captured Business requirements and converted them into Functional and Technical specifications
- Developed a thorough functional and technical understanding of the software applications
- Supported and participated in user acceptance testing (UAT) and training activities
- Takaful product testing & development
- New product testing.
Senior Officer
EFU Life Assurance
12.2009 - 05.2012
- Supervising daily operational work of department
- Supervising a team of 10 employees
- Training of new recruits
- Looking after major developments of Department
- Product testing and implementation of new Banca products
- Strong coordination & communication with all departments to provide positive relationship
- Assist Departmental Head in issues related to respective bank's service
- Manage and assist in reconciliation of monthly commission payments for banks
- Responded to client complaints and inquiries
- Coordination with banks to make sure all activities are carried out effectively
- Continuous support to banca sales team to achieve their respective sales targets
- Prepared presentations for Managerial Representative Meetings.
Education
MBA - Business Administration, Commerce & Economics
Federal University Karachi
Karachi 04.2001 - 04.2012
B.Com - Management & Administrative Science
Govt. College of Commerce And Economics
Karachi 04.2001 - 04.2008
Skills
Team Leadership
Otherqualifications
- MS – Office (Excel, Power Point, Word, Outlook)
- PSTC (Presentation Skills Training course)
- Windows
- Inpage software
- Mutual Fund Distributor Certificate
- Train the trainer certificate of BancaTakaful Products
Personal Information
- Father's Name: Muhammad Ali Khan
- Date of Birth: 02/25/89
- Nationality: Pakistani
- Religion: Islam
References
Will be furnished on request.
Accomplishments
5 out of 5 rating in performance appraisals for the past three years.
115% Budget Achievement in 2023 and 150% Budget Achievement in June 2024
Green Audit Ratings in last 4 audits
Timeline
Product Manager
Faysal Bank Limited
02.2017 - 01.2023
Assistant Manager – Business Support
Faysal Bank Limited
09.2014 - 01.2017
Service Cluster Manager – Wealth Channel
Faysal Bank Limited
02.2013 - 08.2014
Senior Officer
EFU Life Assurance
06.2012 - 01.2013
Senior Officer
EFU Life Assurance
12.2009 - 05.2012
MBA - Business Administration, Commerce & Economics
Federal University Karachi
04.2001 - 04.2012
B.Com - Management & Administrative Science
Govt. College of Commerce And Economics
04.2001 - 04.2008
Unit Head Wealth Products - Vice President
Faysal Bank Limited
2 2023 - Current
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