TAIMOOR AHMAD
Customer Support Associate
Islamabad,IS
Summary
Dedicated and results-driven Assistant Manager with over one year of experience in the hospitality industry, currently excelling in the Facilitation Department at Bahria Enclave. Proven ability to enhance operational efficiency and deliver exceptional guest experiences, honed during my tenure at Serena Hotel. Skilled in team leadership, customer service, and problem-solving. I thrive in dynamic environments and am committed to fostering a positive atmosphere for both staff and guests.My strong communication and organizational skills enable me to effectively manage diverse teams and streamline processes. Passionate about continuous improvement, I am dedicated to contributing to the success of my organization and eager to leverage my expertise in a challenging new role.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Assistant Manager
Bahria Enclave Islamabad
Islamabad
2023.12 - Current
- Act as the primary point of contact for clients, addressing inquiries and providing information about services and facilities.
- Build and maintain strong relationships with clients to ensure satisfaction and loyalty.
- Coordinate with various departments to facilitate smooth operations and resolve any issues that arise.
- Supervise and train staff members, ensuring they are equipped to provide excellent customer service.
- Prepare regular reports on office performance, client satisfaction, and operational metrics.
- Resolve difficult customer complaints, ensuring the smooth running of their CMS program and other related administrative issues.
- Address and resolve client complaints and issues promptly, ensuring a positive experience and maintaining the organization's reputation.
Assistant Manager
Sarena Hotel Islamabad
Islamabad
2021.02 - 2022.03
- Assisted in overseeing daily hotel operations to ensure a seamless guest experience
- Build and maintain strong relationships with clients to ensure satisfaction and loyalty
- Coordinated with various departments (front desk, housekeeping, food and beverage) to maintain high service standards
- Addressed guest inquiries and concerns promptly, ensuring high levels of customer satisfaction
- Coordinate with various departments to facilitate smooth operations and resolve any issues that arise
- Handled guest complaints and resolved issues efficiently, maintaining a positive hotel reputation
- Supervised and trained staff members, fostering a positive and productive work environment
- Ensured compliance with health and safety regulations, maintaining a clean and safe environment for guests and staff.
Education
Bachelor of Science - Mathematics and Computer Science
University Of Peshawar
Peshawar, Khyber Pakhtunkhwa, Pakistan 2019.07 - 2021.05
Skills
Customer Relations
Staff Supervision
Staff Management
Negotiation
Team Leadership
Problem-solving abilities
MS Office
Positive Attitude
Customer Service
Interpersonal Skills
Certification
Diploma Information Technology
Intermediate
Federal Government Degree College For Men Peshawar Cantt., Pre-Engineering, 06/2014
Matriculation
Govt School Peshawar Cantt, Science, 07/2016
Areas Of Interest
- Climate Change
- Women Empowerment
- Fourth Industrial Revolution
Languages
Urdu
English
Pushtu
Timeline
Assistant Manager
Bahria Enclave Islamabad
2023.12 - Current
Assistant Manager
Sarena Hotel Islamabad
2021.02 - 2022.03
Bachelor of Science - Mathematics and Computer Science
University Of Peshawar
2019.07 - 2021.05
Diploma Information Technology
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