Summary
Overview
Work History
Education
Skills
Timeline
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Muhammad Momin Sharif

London, England

Summary

A Client Success Manager based in the UK with 3+ years of experience, with a proven track record working with multiple 7-figure+ Agencies and Coaching Programs.

Overview

4
4
years of professional experience

Work History

General Manager

Agent Lead Lab
03.2024 - 10.2024
  • Oversaw the onboarding and management of clients in the Build and Release program, ensuring successful implementation of systems and growth strategies.
  • Maintained direct communication with the founder, providing updates on client progress, scaling issues, and organizational performance metrics.
  • Managed a team of 31 employees, conducting daily check-in calls to monitor progress, set expectations, and address operational challenges.
  • Established and trained sales teams, collaborating with leadership to identify scaling issues and develop strategies for revenue growth and client satisfaction.
  • Implemented resource allocation strategies to optimize team productivity and reduce operational costs, ensuring efficient workflow across departments.
  • Fostered a culture of innovation by driving digital transformation initiatives and leveraging data insights to improve marketing effectiveness and client experience.

Agent Success Manager

Agent Lead Lab
01.2024 - 03.2024
  • Onboarded 54 life insurance agents as new clients via onboarding calls.
  • Conducted weekly check-ins and provided Discord chat support, addressing client needs and ensuring high satisfaction levels.
  • Collaborated with the Chief Media Buyer to set up and optimize ad campaigns while managing budget fluctuations per client requests.
  • Hired and trained Inside Sales Agents (ISAs) for clients, providing insights to the founder on client feedback and campaign performance.
  • Innovated and developed a streamlined onboarding flow for life insurance agents, suited for their busy lives.

Community Manager

Easygrow
10.2023 - 01.2024
  • Actively managed and engaged with over 200+ members on Skool, ensuring prompt responses to questions about sales, client acquisition, and offer structuring.
  • Conducted weekly Q&A sessions to support members in implementing outbound and inbound strategies, as well as automated systems for high-ticket client acquisition.
  • Provided personalized feedback on members’ sales arguments and offers, helping them refine their positioning to resonate with target clients.
  • Monitored and analyzed community engagement metrics, identifying areas for improved support and suggesting content to enhance learning outcomes.
  • Onboarded new members to the EasyGrow program, walking them through course navigation and initial action steps to set them up for success in client acquisition.

Customer Success Manager

Clientacquisition.io
04.2022 - 09.2023

Conducted weekly check-ins and provided 1:1 support for 45+ clients via Discord, ensuring engagement and a 0% refund rate.

  • Built and consulted on GoHighLevel systems to streamline client operations and optimize sales processes.
  • Applied the "Close the Gap" framework to refine client offers, positioning them for significant revenue growth.
  • Scaled clients from $15-20k/month with a target of $100k+, guiding in sales team development and key hires like systems integrators, VAs, and Junior Media Buyers.
  • Liaised with internal teams to secure specialized support for clients in media buying, sales, and VA hiring.
  • Onboarded each client personally, setting foundation for a high-impact client success journey.

Client Success Manager

Educate.io
03.2021 - 07.2021
  • Managed 60+ client accounts, conducting weekly check-ins to guide them from startup to achieving $10k/month.
  • Developed customized prospecting strategies and refined sales scripts to enhance client acquisition and engagement for customers.
  • Advised on niche selection and offer positioning, ensuring alignment with market demands for optimal growth.
  • Increased retention and revenue through strategic upselling and downselling during new program launches.

Education

Bachelor of Arts - Law

City University of London
London
08-2021

Skills

Customer Relationship Management

Account Management

Customer Retention

System's Integration

Appointment Setting

GoHighLevel Expert

Community Management

Employee Management

Facebook & Google Ads

SOP Construction

Timeline

General Manager

Agent Lead Lab
03.2024 - 10.2024

Agent Success Manager

Agent Lead Lab
01.2024 - 03.2024

Community Manager

Easygrow
10.2023 - 01.2024

Customer Success Manager

Clientacquisition.io
04.2022 - 09.2023

Client Success Manager

Educate.io
03.2021 - 07.2021

Bachelor of Arts - Law

City University of London
Muhammad Momin Sharif