Summary
Overview
Work History
Education
Skills
Timeline
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Muhammad Momin Sharif

London, England

Summary

A Client Success Manager based in the UK with 3+ years of experience, with a proven track record working with multiple 7-figure+ Agencies and Coaching Programs.

Overview

4
4
years of professional experience

Work History

General Manager

Agent Lead Lab
Remote
03.2024 - 10.2024
  • Oversaw the onboarding and management of clients in the Build and Release program, ensuring successful implementation of systems and growth strategies.
  • Maintained direct communication with the founder, providing updates on client progress, scaling issues, and organizational performance metrics.
  • Managed a team of 31 employees, conducting daily check-in calls to monitor progress, set expectations, and address operational challenges.
  • Established and trained sales teams, collaborating with leadership to identify scaling issues and develop strategies for revenue growth and client satisfaction.
  • Implemented resource allocation strategies to optimize team productivity and reduce operational costs, ensuring efficient workflow across departments.
  • Fostered a culture of innovation by driving digital transformation initiatives and leveraging data insights to improve marketing effectiveness and client experience.

Agent Success Manager

Agent Lead Lab
Remote
01.2024 - 03.2024
  • Onboarded 54 life insurance agents as new clients via onboarding calls.
  • Conducted weekly check-ins and provided Discord chat support, addressing client needs and ensuring high satisfaction levels.
  • Collaborated with the Chief Media Buyer to set up and optimize ad campaigns while managing budget fluctuations per client requests.
  • Hired and trained Inside Sales Agents (ISAs) for clients, providing insights to the founder on client feedback and campaign performance.
  • Innovated and developed a streamlined onboarding flow for life insurance agents, suited for their busy lives.

Community Manager

Easygrow
Remote
10.2023 - 01.2024
  • Actively managed and engaged with over 200+ members on Skool, ensuring prompt responses to questions about sales, client acquisition, and offer structuring.
  • Conducted weekly Q&A sessions to support members in implementing outbound and inbound strategies, as well as automated systems for high-ticket client acquisition.
  • Provided personalized feedback on members’ sales arguments and offers, helping them refine their positioning to resonate with target clients.
  • Monitored and analyzed community engagement metrics, identifying areas for improved support and suggesting content to enhance learning outcomes.
  • Onboarded new members to the EasyGrow program, walking them through course navigation and initial action steps to set them up for success in client acquisition.

Customer Success Manager

Clientacquisition.io
Remote
04.2022 - 09.2023

Conducted weekly check-ins and provided 1:1 support for 45+ clients via Discord, ensuring engagement and a 0% refund rate.

  • Built and consulted on GoHighLevel systems to streamline client operations and optimize sales processes.
  • Applied the "Close the Gap" framework to refine client offers, positioning them for significant revenue growth.
  • Scaled clients from $15-20k/month with a target of $100k+, guiding in sales team development and key hires like systems integrators, VAs, and Junior Media Buyers.
  • Liaised with internal teams to secure specialized support for clients in media buying, sales, and VA hiring.
  • Onboarded each client personally, setting foundation for a high-impact client success journey.

Client Success Manager

Educate.io
Remote
03.2021 - 07.2021
  • Managed 60+ client accounts, conducting weekly check-ins to guide them from startup to achieving $10k/month.
  • Developed customized prospecting strategies and refined sales scripts to enhance client acquisition and engagement for customers.
  • Advised on niche selection and offer positioning, ensuring alignment with market demands for optimal growth.
  • Increased retention and revenue through strategic upselling and downselling during new program launches.

Education

Bachelor of Arts - Law

City University of London
London
08-2021

Skills

Customer Relationship Management

Account Management

Customer Retention

System's Integration

Appointment Setting

GoHighLevel Expert

Community Management

Employee Management

Facebook & Google Ads

SOP Construction

Timeline

General Manager

Agent Lead Lab
03.2024 - 10.2024

Agent Success Manager

Agent Lead Lab
01.2024 - 03.2024

Community Manager

Easygrow
10.2023 - 01.2024

Customer Success Manager

Clientacquisition.io
04.2022 - 09.2023

Client Success Manager

Educate.io
03.2021 - 07.2021

Bachelor of Arts - Law

City University of London
Muhammad Momin Sharif