MUHAMMAD MOIZ KHAN
BRANCH MANAGER
DUBAI,DU
Summary
Enterprising Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
14
14
years of professional experience
16
16
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Branch Manager
BANK OF PUNJAB
Lahore
09.2020 - Current
- Forecasted trends and recommended improvements based on financial risk analyses.
- Boosted sales by 20% and customer loyalty through incentive programs.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Managed over 20 Employees, assessed their performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Implemented service improvements to enhance sales cycle.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in 15% increase in annual sales
Branch Operations Manager
MCB BANK LIMITED
Lahore
10.2014 - 09.2020
- Adhered to social distancing protocols and wore mask or face shield.
- Used Microsoft Word and other software tools to create documents and other communications.
- Increased customer satisfaction by resolving issues.
- Resolved problems, improved operations and provided exceptional service.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Successfully managed 13 ATM's on daily basis.
- Managed more than 30 employees in morning and evening shifts.
Chief Teller
United Bank Limited, UBL
Lahore
07.2011 - 10.2014
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Counted, verified and handled bank deposits and armored car transactions.
- Answered inquiries regarding checking and savings accounts and other related products.
- Identified potential needs through observation, questioning and listening.
- Managed a team of 8 members
- Expenses were reduced to 20%
Finance Executive
Four Brothers Group Pakistan
KARACHI
04.2010 - 07.2011
- Assisting management in policy making for timely & efficient disbursement of expenses of employees of Four Brothers Group Pakistan
- Preparing financial statements of company and its subsidiaries
- Preparing final settlements of employees
- Preparing various analytical reports for management
- Preparing bank reconciliation statements of different subsidiaries
- Preparing tax returns of the company
Accountant
Nissan World Automobiles Sindh
KARACHI
04.2007 - 05.2009
- Preparing Liability Report on weekly basis of Nissan World Automobiles
- Preparing Monthly Budget and variances of World Group
- Auditing and reporting on monthly basis specific accounts as directed by Management
- Preparing Various Analytical Reports on Sales and Services of Nissan World Automobiles
- Reconciling different bank accounts.
Education
AssociateShip of Institute of Bankers Pakistan - Banking And Financial Support Services
Institute of Bankers Pakistan (IBP)
LAHORE 01.2017 - 01.2018
ACCA - Accounting And Finance
TABANIS SCHOOL oF ACCOUNTANCY
KARACHI 01.2007 - 12.2016
Masters - Economics
University of Karachi
KARACHI 03.2008 - 12.2010
BCOM - Accounting
Govt. Commerce College Karachi
Karachi 01.2005 - 12.2006
Skills
Time Management
Core banking software (Symbols)Computer system integration (ERP software)MS officeRelationship building and management
Staff Management
Banking
Customer service awareness
Business development expertise
Cash handling expertise
Strong team-builder
Verbal/written communication
Accomplishments
Ø International Member of The Chartered Institute of Bankers in Scotland
Ø Completed ACCA’s Professional Ethics Module Certificate
Ø Achieved 7.5 Bands (out of 9 Bands) in IELTS (International English Language Training System, Listening 8 Bands, Reading 7 Bands, Writing 7.5 Bands, Speaking 7 Bands)
Certification
Search Engine Optimization by UC DAVIS (COURSERA)
Timeline
Fundamentals of Digital Marketing by GOOGLE
07-2022
Search Engine Optimization by UC DAVIS (COURSERA)
04-2021
Branch Manager
BANK OF PUNJAB
09.2020 - Current
AssociateShip of Institute of Bankers Pakistan - Banking And Financial Support Services
Institute of Bankers Pakistan (IBP)
01.2017 - 01.2018
Branch Operations Manager
MCB BANK LIMITED
10.2014 - 09.2020
Chief Teller
United Bank Limited, UBL
07.2011 - 10.2014
Finance Executive
Four Brothers Group Pakistan
04.2010 - 07.2011
Masters - Economics
University of Karachi
03.2008 - 12.2010
Accountant
Nissan World Automobiles Sindh
04.2007 - 05.2009
ACCA - Accounting And Finance
TABANIS SCHOOL oF ACCOUNTANCY
01.2007 - 12.2016
BCOM - Accounting
Govt. Commerce College Karachi
01.2005 - 12.2006