Nexus pro
Muhammad Khalid Ijaz
Quality Supervisor Of Contact Center
Lahore,PB
Summary
Competent Quality Supervisor with12 years of experience maintaining peak results. Talented at investigating and adjusting processes by implementing quality assurance and control systems. Skilled at managing personnel and promptly addressing issues.
Overview
13
13
years of professional experience
10
10
Certifications
2
2
Languages
Work History
Quality Supervisor
Chughtai Lab Head Office
7 Jail Road Lahore
09.2011 - Current
- Led regular team meetings to review performance metrics, identify areas of improvement, and develop action plans for progress.
- Conducted root cause analyses on recurring defects leading to long-lasting solutions and increased customer satisfaction.
- Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
- Maintained QA programs.
- Developed monthly reports showing inspections and improvements.
- Established inspection equipment to meet quality control standards.
- Enhanced product quality by implementing stringent inspection processes and providing comprehensive feedback to production teams.
- Developed comprehensive training programs for new hires to ensure consistent understanding of company quality policies and procedures.
- Oversaw department of 100 by supervising daily operations, providing technical support and coordinating personnel.
- Directed and supervised quality team employees involved in product inspection and quality control procedures.
- Mentored junior staff in quality management best practices, fostering a culture of excellence and accountability.
- Pioneer in making complete knowledge base of organisation in which all the product knowledge are placed on one click to help out in customer queries also up-to-date knowledge of industry trends, emerging technologies, regulatory changes, competitor activities, by participating in professional development opportunities such as conferences.
- Lead standardisation emails to circulate all the new information with in the organisation.
- Streamlined quality control procedures for increased efficiency and reduced production downtime.
- Served as point of contact for individuals seeking information and worked to resolve customer conflicts and product issues.
- Optimized resource allocation, adjusting staffing levels and equipment utilization in alignment with production schedules and quality objectives.
- Supported new product launches by collaborating closely with design engineers to ensure seamless transition from concept to production stage.
- Established a culture of continuous improvement by regularly soliciting feedback from team members, recognising their contributions, and implementing suggestions for process enhancements.
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Directed consistent measuring, inspection and testing procedures and tabulated data for detailed reports of contact center.
- Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
- Reported on short- and long-term trends in production to help management make proactive decisions.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
Front Desk Officer and Phlebotomist
Al-Noor Diagnostic Center
680- Shadman Opp Fatima Memorial Hospital
09.2012 - 10.2013
- Deal with Iran Consulate doing medical on daily basis
- Conduct phlebotomy following proper standard operating procedures (SOPs).
- Maintain all customer data in digital format and ensure regular updates.
- Attend meetings that are held on monthly basis regarding sales targets.
- Handle customer queries.
- Coordinate with lab manager for monthly reporting.
Lab Technician/ Phlebotomist
Zainab Diagnostic & Vaccination Center
89- Jail Rd, G.O.R -1, Lahore
08.2011 - 09.2012
- Maintained documentation on tests performed in lab.
- Maintained a safe and organised laboratory environment, adhering to strict safety protocols.
- Monitored testing procedures to meet criteria and maintain quality control.
- Perform basic Haematology tests.
- Conducting hepatitis B and C screening and awareness campaigns across Punjab in collaboration with Getz Pharmaceutical Industries.
Education
Diploma In Pharmacy Technician Regd In B - Pharmacy
Lahore College of Pharmaceutical And Sciences
18-Km Lahore Raiwand Road, Lahore Pakistan01.2017
Lab Technician - Medical Laboratory Technology
Abaseen Institute of Medical & Modern Sciences
Islamabad01.2013
Intermediate - FSc Pre Medical Sciences
Islamia College Lahore
Bus Stop Ghaziabad, Lahore 01.2011
Matriculation - Sciences
Government Boys High School
Mughal Pura, Lahore01.2008
Skills
Dedication to product quality
Software
Knowledge base
CRM
Certification
Certificate of achievement on successful completion of basic FDO training course
Timeline
Certificate of Foundations of Digital Marketing and E-Commerce online from Google offered through Coursera
12-2022
Certificate of completion of Cross Exposure Training at Chughtai Healthcare
11-2022
Certificate of participation for attending training session on Conflict Management from chughtai health care
06-2022
Certificate standard precaution waste management from WHO health emergency program
04-2021
Covid-19 vaccination training for health worker’s certificate from WHO Health emergency program
02-2021
Certificate of role of Primary Health Care in context of Covid-19 pandemic from WHO
01-2021
Certificate of appreciation for Voluntary blood donation from Life foundation Lahore
06-2019
Certification of participation for training on Memorable customer services experience connected by Abacus consulting
12-2016
Certificate of achievement on successful completion of In-House training on professional customer services
02-2016
Certificate of achievement on successful completion of basic FDO training course
11-2013
Front Desk Officer and Phlebotomist
Al-Noor Diagnostic Center
09.2012 - 10.2013
Quality Supervisor
Chughtai Lab Head Office
09.2011 - Current
Lab Technician/ Phlebotomist
Zainab Diagnostic & Vaccination Center
08.2011 - 09.2012
Diploma In Pharmacy Technician Regd In B - Pharmacy
Lahore College of Pharmaceutical And Sciences
Lab Technician - Medical Laboratory Technology
Abaseen Institute of Medical & Modern Sciences
Intermediate - FSc Pre Medical Sciences
Islamia College Lahore
Matriculation - Sciences
Government Boys High School
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