Muhammad Khalid Aslam
Lahore,Punjab
Summary
Having 10 years of Fashion Retail Experience as a Store Manager I can perform under pressure to the best of abilities. A carrier oriented individual who always look to perform as a leader who is strong in decision making. Always pursue exceptional Customer service.Takes on challenging, new roles harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
12
12
years of professional experience
Work History
Coordinator
Raaziq Supply Chain Management
Lahore
08.2024 - Current
- Currently, I am working as a Delivery Man Coordinator in Raaziq Supply Chain Management. My job description is to monitor daily KPIs of delivery men. Ensuring they are following the set parameters of the delivery procedure. Visit market to Monitoring DM KPIs, and solving any supply related issues.
Office Manager
Shailah.ae.Noral.ae
Dubai
12.2020 - 07.2024
- Shailah.ae and Noral.ae are a family owned business aims to deliver the best handmade shailah and women dresses targeting the local market across Gulf.My responsibilities as a Office Manager with them are to look after the whole business from Production to Sales.
- Overseeing office budget to responsibly allocate equipment and resources.
- Managing 15-employee , supervising workers, enhancing productivity and driving efficiency.
- Overseeing appointment scheduling and itinerary coordination for both clients and personnel.
- Managing costs and billing, resolving financial discrepancies effectively through organisational management of account information.
- Improved overall office efficiency by establishing smooth workflow processes, monitoring daily productivity and implementing modifications to eliminate operational bottlenecks.
- Handling conflicts and complaints with strong problem-solving and mediation skills.
- Coordinated and maintained impressive office organisation to keep facilities efficient, organised and professional.
- Evaluating personnel performance to complete development reviews, addressing concerns and making progress recommendations.
- Overseeing office inventory ordering, requisitions and stocking.
- Overseeing office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Managing company data and KPI report generation.
Store manager
Aditya Birla group
Dubai
09.2018 - 07.2020
- My 2nd international experience started with Fathima group of companies
- There I took the opportunity to supervise 2 best Interna onal brands Louis
- Phillips and Allen Solly.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Challenged and inspired team members to achieve business results.
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Set SMART goals for store team, developing staff abilities and increasing sales performance.
- Maintained strong partnership with Operations Manager to keep alignment and timely communication.
- Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
- Understood what drives overall business success and prioritised and delivered quality results.
- Led regular staff performance reviews to provide guidance and support for individual development.
- Completed opening and closing procedures each day.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Assisted in recruiting, hiring and onboarding store staff.
- Kept awareness of competitor activity and developed ideas to promote store.
- Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
- Maximised profitability through efficient budgeting and identified opportunities for growth.
- Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers.
- Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
- Oversaw daily store cleaning and general store maintenance to keep high company standards.
- Solicited customer feedback to understand customer needs and constantly improve product offerings.
- Acted as liaison between staff and management to improve store performance.
- Checked invoices from suppliers against physical stock records to identify discrepancies.
- Provided excellent customer care through prompt complaint resolution and quality of service.
Store Incharge
Giordano Fashions KSA
Jeddah
02.2013 - 01.2018
- My international journey started with Giordano KSA as a salesman leading into store In charge
- It was a fabulous 5 years of working with Giordano, I gained excep onal experience.
- Gathered customer feedback and implemented improvements to enhance customer experience.
- Identified and resolved issues impacting store operations and profitability.
- Managed team of sales associates to consistently exceed sales targets and maintain high level of customer satisfaction.
- Managed all aspects of store operations, including store maintenance, staff scheduling and budgeting.
- Maintained accurate and up-to-date records, including inventory levels, sales figures and customer data.
- Analysed sales trends and customer preferences to identify new product opportunities and optimise inventory levels.
- Revamped store's layout and merchandising strategies to increase foot traffic and boost average customer spending.
- Introduced customer loyalty program to increase repeat business.
- Provided exceptional customer service, exceeding customer expectations.
- Executed data-driven sales strategies, consistently exceeding monthly and quarterly sales goals.
- Negotiated favourable terms with vendors, securing competitive pricing and steady supply of high-quality merchandise.
- Fostered strong team morale and employee engagement for productive, positive work environment.
- Resolved operational challenges and implemented innovative solutions to improve store efficiency and productivity.
- Implemented comprehensive safety and security procedures for safe and secure work environment.
- Spearheaded new sales incentive program to increase sales revenue.
- Resolved customer complaints and handled challenging situations with professionalism and tact.
- Developed innovative solutions to improve store efficiency and productivity.
- Remained calm under pressure to resolve range of escalated problems as they arose.
- Trained staff on footwear products, industry updates and exceptional customer service to meet sales goals.
- Cultivated customer-centric culture with positive, memorable customer interactions.
Education
Master's Degree - English literature
Bahuddin Zikria University Multan
Multan , Pakistan 2008
Skills
- Service Excellence
- Inventory control
- Retail sales
- Merchandise planning
- Exceptional leader
- Team-orientated
- Loss prevention
- Employee training
- Store management
- Flexible schedule
- Customer satisfaction
- Outstanding communication skills
- Retail inventory management
- Budget supervision
- Promotional activity analysis
Timeline
Coordinator
Raaziq Supply Chain Management
08.2024 - Current
Office Manager
Shailah.ae.Noral.ae
12.2020 - 07.2024
Store manager
Aditya Birla group
09.2018 - 07.2020
Store Incharge
Giordano Fashions KSA
02.2013 - 01.2018
Master's Degree - English literature
Bahuddin Zikria University Multan
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