Muhammad Kashif Shafique
Islamabad, Islamabad Capital Territory, Pakistan
Summary
Proven track record in enhancing guest satisfaction and streamlining operations at Serena Hotel. Skilled in database administration and fostering teamwork, I spearheaded marketing campaigns that significantly increased brand awareness. Expert in managing sensitive information and driving team efficiency, my approach consistently delivers exceptional customer experiences and operational improvements. Customer-centric and detail-focused Front Office Executive with 6 years of experience overseeing fast-paced front offices in support of senior executive teams. Technologically savvy and personable professional with proven success at implementing new electronic processes for streamlined workflow and communication. Leads productive, loyal and confidential office teams in meeting and exceeding company and customer goals and objectives. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.
Overview
11
11
years of professional experience
Work History
Front Office Executive
Serena Hotel
2020.10 - 2023.12
- Maintained strict compliance with security protocols while managing sensitive guest information confidentially and securely.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
- Assisted in training new front office team members, leading to increased productivity and efficiency.
- Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.
- Provided exceptional customer service, resolving issues promptly and effectively for satisfied guests.
- Worked closely with sales teams on promotional activities aimed at increasing hotel bookings during low occupancy periods.
- Received inquiries from corporate customers, major vendors and trade press and delivered informed responses with minimal input from executives.
- Effectively communicated policies regarding payments, cancellations, late arrivals, or no-shows clearly to guests during registration processes.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Front Desk Manager
Marriot Hotels And Resorts
2016.10 - 2019.08
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Managed front desk maintenance of client records and data.
- Checked guests in out of hotel, made reservations, and processed payments.
- Resolved guest complaints by addressing issues with rooms promptly.
- Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
- Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Marketing Executive
Midway Hotel & Restaurant
2013.03 - 2016.10
- Increased brand awareness by developing and implementing innovative marketing campaigns.
- Planned and executed events and marketing programs to increase qualified leads.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
- Developed strong relationships with key industry influencers, leading to increased brand exposure and partnership opportunities.
- Developed and implemented targeted digital strategy to improve business performance.
- Identified target audiences and devised campaigns to match target demographics and optimize results.
- Oversaw 9-person marketing team, promoting continuous improvement, enhancing processes and reducing costs as head of highly efficient and profitable group.
Education
BBA - Marketing
University of Central Punjab
Lahore 03.2016
Intermeddiate -
Alpina School
Bahawalpur03.2012
Skills
- Scheduling and calendar management
- Mail handling
- Team player attitude
- Database Administration
- Reception duties
- Expense Reporting
- Meeting Arrangements
- Payroll and budgeting
- Customer and client relations
- Invoice Processing
- Social media knowledge
- Teamwork and Collaboration
Languages
English
Advanced
C1
Urdu
Proficient
C2
Certification
- CAP - Certified Administrative Professional
- COTHMTraining - 6 Months
- Employee of the Year, Serena Hotel - 1 Year
Accomplishments
- Achieved Certification of Appreciation through effectively helping with Best Services.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Office Executive
Serena Hotel
2020.10 - 2023.12
Front Desk Manager
Marriot Hotels And Resorts
2016.10 - 2019.08
Marketing Executive
Midway Hotel & Restaurant
2013.03 - 2016.10
BBA - Marketing
University of Central Punjab
Intermeddiate -
Alpina School
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork from home optionTeam Building / Company RetreatsPersonal development programsStock Options / Equity / Profit SharingInterests
Business
Meet new Peoples
Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Websites
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